Director of Delivery, Customer Success – Europe, Global Expansion

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Imubit

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Imubit is the industry leading Closed Loop AI Optimization (AIO) solution for the heavy process industries. Imubit empowers OT leaders to break down organizational silos and democratize AI, accelerating workforce transformation while delivering meaningful business results. With over 90 applications in industries like oil and gas, chemicals, and MMM, Imubit is your proven AI solution to maximize operational efficiency, ensuring you can meet demand growth sustainably.

51 - 200 employees

Founded 2016

📋 Description

• Serve as the most senior Delivery Team leader in Europe, providing hands-on coaching and mentorship to Delivery Team members and leaders. Act as the primary regional escalation point, ensuring alignment, accountability, and operational excellence across all delivery functions. • Directly manage multiple delivery account teams composed of Solution Managers, Implementation Engineers, and Systems Integration Engineers. Ensure these teams deliver exceptional project outcomes while building trusted, strategic partnerships with customers grounded in enthusiasm, reliability, and measurable impact. • Coach and develop junior Portfolio Managers overseeing other accounts and implementations, fostering a culture of high performance and strong customer advocacy. • In partnership with the Delivery Excellence and Enablement (DE&E) team, proactively identify gaps in delivery effectiveness and develop both short- and long-term strategies to address them. • Collaborate with the VP of Global Delivery and DE&E to create scalable delivery frameworks and delivery partnerships that maximize customer value and operational efficiency across the global organization. • Oversee the creation and execution of operational account plans that drive renewals, prevent churn, and identify expansion opportunities in partnership with Sales. • Lead and participate in key initiatives that advance Imubit’s strategic objectives, including: • Aligning operational account plans with strategic account goals. • Driving Digital Transformation through Coordinated Operating Strategies. • Delivering value early and continuously through GenAI innovations. • Promoting platform adoption by evolving toward a Product Leadership Value Discipline. • Partner with the VP of Global Delivery, Head of BCE, Sales, and Economic Engineering to evolve Imubit’s approach to economic valuation—transitioning toward business outcome–based metrics and insights. • Collaborate with Global Delivery, Product, and R&D teams to strengthen Imubit’s Product-Led operating model, enabling customer self-modeling and driving deeper platform adoption. • Work cross-functionally to support and advance Delivery Team contributions to strategic partnerships and ecosystem enablement initiatives within Europe. • Partner with Portfolio Leads, the VP of Global Delivery, DE&E, CRO, and CFO to develop forward-looking staffing plans that balance customer value creation, capability development, cost efficiency, and global growth objectives. • Collaborate with Portfolio Leads, the VP of Global Delivery, and Sales to enhance portfolio alignment with value streams, ensuring delivery teams contribute effectively to customer and company success. • Assist and directly support Imubit’s expansion efforts into the Middle East, Africa (MEA) and Asia-Pacific (APAC) regions, contributing to regional strategy and execution planning.

🎯 Requirements

• Bachelor's degree in Chemical Engineering, Computer Science, or Business. • 10+ years consulting, customer success, or similar customer-facing experience with teams implementing software and/or AI solutions. • 10+ years managing projects and programs. • 5+ years managing professional services teams. • 5+ years serving as a hands-on, technical project manager. • 5+ years directly managing people, enhancing performance through personal development. • Proven track record of learning quickly and continuously. • Background in chemical engineering or process engineering, with economic engineering expertise. (Preferred) • Experience working with plant operations and process control personnel. (Preferred)

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development