Solution Manager

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Imubit

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

Imubit is the industry leading Closed Loop AI Optimization (AIO) solution for the heavy process industries. Imubit empowers OT leaders to break down organizational silos and democratize AI, accelerating workforce transformation while delivering meaningful business results. With over 90 applications in industries like oil and gas, chemicals, and MMM, Imubit is your proven AI solution to maximize operational efficiency, ensuring you can meet demand growth sustainably.

📋 Description

• Serve as the primary point of contact and trusted advisor for a portfolio of industrial customer accounts, spanning the full account lifecycle from new project delivery through long-term sustainment. • Own customer success criteria end-to-end: define them, track them, communicate progress, and drive resolution of risks and blockers. • Serve as the primary point of contact for customer tactical and operational teams, leading regular project status meetings and building trusted relationships across all levels of the customer organization—from frontline operations personnel to executive leadership. • Proactively identify detractors, document risks and challenges internally, and escalate with well-formed recommendations. • Support Account Directors in driving subscription renewals and expanding deals by identifying new value-generation opportunities within existing accounts. • Lead the full project lifecycle: scope definition, requirements gathering, stakeholder alignment, team coordination, milestone tracking, and successful commissioning of Imubit solutions. • Translate customer business needs into clear technical direction for the broader delivery team. • Anticipate project risks before they surface and put mitigation plans in place — keeping execution on track without sacrificing quality. • Ensure deployed models remain evergreen, continue to generate value, and adapt as the customer's process and economic environment evolve.

🎯 Requirements

• BSc in Chemical Engineering, Process Engineering, Petroleum Engineering, Mechanical Engineering, or a related technical discipline, or equivalent practical experience. • 5–10 years of experience in manufacturing-adjacent industries — refining, petrochemical, cement, mining, or similar industrial domains. • Demonstrated track record in one or more of the following: program or project management in a manufacturing or industrial setting; plant or process engineering with a customer-facing or consulting component; technical account management or customer success with industrial software or technology. • Experience working cross-functionally across operations, engineering, and commercial teams. • Comfortable presenting to and engaging with executive-level stakeholders.

🏖️ Benefits

• Imubit provides equal employment opportunities (EEO) • Willingness to travel 20-25% as required.