Customer Growth Specialist

🕒 June 2

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $17 - $22 / hour

⏳ Contract/Temporary

🟢 Junior

📈 Growth Marketing

🚫👨‍🎓 No degree required

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In Tandem

WebsiteLinkedInAll Job Openings

51 - 200 employees

👥 B2C

☁️ SaaS

⚡ Productivity

B2C • SaaS • Productivity

In Tandem is a global technology platform that builds digital tools and apps to support families through key stages and daily life. The company develops and operates consumer-focused family solutions—including co-parenting, family organization, communication and parenting-schedule apps—that aim to improve connection, coordination, and peace of mind for modern families. In Tandem’s products are designed to simplify routines, support co-parenting and family communication, and provide resources during challenging times.

📋 Description

• You will drive customer revenue through outbound calls, emails, and engagement campaigns focused on activation, subscription conversion, renewal recovery, and retention. • You will help parents complete account setup, understand the value of OurFamilyWizard, and move through the subscription process with confidence. • You will contact existing and recently lapsed customers to support renewals, recover missed payments or expired subscriptions, and encourage continued platform usage. • You will maintain consistent outbound volume across calls, emails, and other customer engagement experiments. • You will meet or exceed performance goals related to outbound activity, customer contact rates, conversion rates, renewal recovery, call quality, and customer experience. • You will accurately document customer interactions, outcomes, objections, and account updates in internal systems. • You will share customer insights, objections, and patterns with the broader team to improve messaging, targeting, process, and product experience. • You will support ongoing experimentation by helping test new scripts, email sequences, call strategies, audience segments, offers, and outreach workflows. • You will collaborate with Customer Support, Sales, Marketing, Product, and Operations to improve customer outcomes and increase conversion across the customer journey.

🎯 Requirements

• 1+ years of experience in outbound sales, customer retention, inside sales, customer success, or call center environments • Experience in SaaS, subscription services, or customer engagement roles is a plus • Comfortable handling a high volume of outbound calls daily • Motivated by goals, performance metrics, and measurable impact • Resilient, adaptable, and energized by a fast-paced environment • Highly organized with strong follow-through and attention to detail • Customer-focused and solutions-oriented, especially during sensitive family-related conversations • Curious and collaborative, with an interest in improving processes and testing new approaches • Able to balance persistence with compassion and professionalism

🏖️ Benefits

• Proven ability to meet or exceed activity and conversion goals • Strong verbal communication and active listening skills • Experience managing customer conversations by phone in a professional environment • Comfort navigating multiple systems and documenting customer interactions accurately • Ability to work independently while staying aligned with team goals • Experience in SaaS, subscription services, or customer engagement roles is a plus • Experience working in sensitive or emotionally nuanced customer situations is a plus