Lead Solutions Engineer

🕒 February 27

🇺🇸 United States – Remote

💵 $98.8k - $166.9k / year

⏰ Full Time

🟠 Senior

💻 Solutions Engineer

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Included Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤝 B2B

👥 HR Tech

SaaS • B2B • HR Tech

Included Health is a healthcare technology company that delivers personalized, employer- and health-plan-focused primary, urgent, and behavioral health care through a single app and a network of virtual and in-person services. It blends AI-driven tools and human care teams to provide 24/7 care coordination, billing and claims advocacy, second opinions from leading specialists, and mental-health support, with the goal of lowering employer healthcare costs and improving member experience and inclusivity.

📋 Description

• Partner with Client Launch Managers to implement Included Health services for large and strategic clients. • Collaborate with internal Engineering teams on customization requests and technical optimizations. • Serve as a technical liaison between clients and internal stakeholders, ensuring clear communication and execution. • Troubleshoot and resolve technical issues, identifying root causes and delivering effective solutions. • Participate in customer calls and technical discussions with clients and their vendors. • Contribute to ongoing process and systems improvements within the Solutions Engineering team. • Share best practices and learnings to support team growth and project success.

🎯 Requirements

• 4+ years in a Solutions Engineering capacity or similar role involving a blend of technical and programming fundamentals & working with both internal and external customers. • Strong technical foundation, including proficiency in SQL. • Excellent problem-solving skills and the ability to explain complex topics to both technical and non-technical audiences. • Experience working cross-functionally with Product, Engineering, and client stakeholders. • Ability to manage multiple projects in a dynamic, fast-paced, and remote work environment. • B.S. in a technical field or equivalent experience.

🏖️ Benefits

• Remote-first culture • 401(k) savings plan through Fidelity • Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance) • Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents • Generous Paid Time Off ("PTO") and Discretionary Time Off ("DTO") • 12 weeks of 100% Paid Parental leave • Up to $25,000 Fertility and Family Building Benefit • Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment) • 11 Holidays Paid with one Floating Paid Holiday • Work-From-Home reimbursement to support team collaboration and effective home office work • 24 hours of Paid Volunteer Time Off ("VTO") Per Year to Volunteer with Charitable Organizations