Senior Analyst – Care Delivery Forecasting, Strategy

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4 days ago

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Included Health

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SaaS • B2B • HR Tech

Included Health is a healthcare technology company that delivers personalized, employer- and health-plan-focused primary, urgent, and behavioral health care through a single app and a network of virtual and in-person services. It blends AI-driven tools and human care teams to provide 24/7 care coordination, billing and claims advocacy, second opinions from leading specialists, and mental-health support, with the goal of lowering employer healthcare costs and improving member experience and inclusivity.

1001 - 5000 employees

☁️ SaaS

🤝 B2B

👥 HR Tech

📋 Description

• Create and deliver demand and headcount forecasts for multiple service lines at Included Health in service of balancing member experience, financial targets, and client relationships • Support our product & engineering teams in developing and managing data pipelines and reporting that measure the product line's historical demand performance, variance drivers, and operational metrics of effective service delivery • Work closely with product line Care & Clinical leaders to understand the nuances of the service lines and how to most effectively meet member needs across Care & Clinical staff

🎯 Requirements

• Bachelor's/Master's degree in Business, Statistics, Operations, or other quantitative fields OR 5+ years of total analytics experience • Experience on financial, analytics & operational teams in fast-paced environments • Understanding of financial models, marketing attribution, P&Ls, and KPIs as part of planning and execution. Mathematical / statistical knowledge and experience with common data / forecasting software such as Excel, Google Sheets, Looker, and Anaplan • Ability to analyze and interpret data in ambiguous & dynamic environments and derive insights that support value delivery & value creation for clients and team members • Collaborative and comfortable working with a wide range of stakeholders • Strong communication skills to articulate insights and manage challenging conversations • Passion for the Included Health mission of raising the standard of healthcare for everyone, everywhere.

🏖️ Benefits

• Remote-first culture • 401(k) savings plan through Fidelity • Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance) • Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents • Paid Time Off ("PTO") and Discretionary Time Off ("DTO") • 12 weeks of 100% Paid Parental leave • Family Building Benefit with fertility coverage and up to $25,000 for Surrogacy & Adoption financial assistance • Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment) • 11 Holidays Paid with one Floating Paid Holiday • Work-From-Home reimbursement to support team collaboration and effective home office work • 24 hours of Paid Volunteer Time Off ("VTO") Per Year to Volunteer with Charitable Organizations