Salesforce Service Cloud Specialist

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🕒 March 31

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Indian Importers Chambers of Commerce and Industry

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

💸 Finance

🚗 Transport

B2B • Finance • Transport

Indian Importers Chambers of Commerce and Industry is a non-profit organization dedicated to advocating for the interests of importers in India. With a vision of expanding to eighteen independent chambers globally, this chamber offers services such as legal advisory, foreign direct investment support, and networking opportunities. Established from a forum of importers that evolved over decades, it focuses on enhancing international connectivity and business consultancy for its members, ensuring they receive valuable assistance and resources for their trade activities.

📋 Description

• Configure and customize Salesforce Service Cloud to support customer service processes and workflows. • Collaborate with stakeholders to gather requirements and translate them into technical solutions within Salesforce Service Cloud. • Implement and maintain Service Cloud features, including case management, knowledge base, entitlements, and service contracts. • Create and manage Salesforce Service Cloud reports and dashboards to monitor customer support metrics and KPIs. • Train customer support team members on Salesforce Service Cloud functionality and best practices. • Provide ongoing support and troubleshooting for Salesforce Service Cloud issues. • Stay up-to-date on Salesforce Service Cloud updates, releases, and best practices to continuously optimize our Service Cloud instance. • Collaborate with cross-functional teams, including customer support, IT, and operations, to ensure alignment of Salesforce Service Cloud with business objectives. • Assist with Salesforce Service Cloud integration with other business systems as needed.

🎯 Requirements

• Bachelor's degree in Business Administration, Computer Science, Information Systems, or a related field. • 2-6 years of experience working with Salesforce Service Cloud, including configuration, customization, and administration. • Salesforce Administrator certification is required; Salesforce Service Cloud Consultant certification is a plus. • Strong understanding of Salesforce Service Cloud functionality, including case management, knowledge management, and entitlements. • Proficiency in Salesforce declarative tools, such as Process Builder, Flow, and Workflow Rules. • Experience with Salesforce Lightning Experience is preferred. • Excellent communication skills, with the ability to effectively communicate technical concepts to non-technical stakeholders. • Strong analytical and problem-solving skills, with a proactive approach to identifying and resolving issues. • Ability to work independently and collaboratively in a fast-paced environment.