indigitall
SaaS • B2B • Artificial Intelligence
indigitall is a customer engagement platform that enables businesses to connect with their customers through an AI-powered omnichannel marketing strategy. The platform allows for seamless orchestration of customer journeys across multiple inbound and outbound channels including WhatsApp, SMS, Email, and Social Media. With features like real-time push notifications, AI chatbots, geofencing, segmentation, and analytics, indigitall provides personalized and impactful communication opportunities tailored to each customer's unique journey. Moreover, indigitall offers robust integration capabilities with existing technology stacks, turning first-party data into actionable insights to foster customer loyalty and drive ROI. Recognized as a Google Success Story, indigitall delivers data-driven customer experiences with maximum security and privacy.
Customer Support Technician
Job not on LinkedIn
October 16
🗣️🇧🇷🇵🇹 Portuguese Required
indigitall
SaaS • B2B • Artificial Intelligence
indigitall is a customer engagement platform that enables businesses to connect with their customers through an AI-powered omnichannel marketing strategy. The platform allows for seamless orchestration of customer journeys across multiple inbound and outbound channels including WhatsApp, SMS, Email, and Social Media. With features like real-time push notifications, AI chatbots, geofencing, segmentation, and analytics, indigitall provides personalized and impactful communication opportunities tailored to each customer's unique journey. Moreover, indigitall offers robust integration capabilities with existing technology stacks, turning first-party data into actionable insights to foster customer loyalty and drive ROI. Recognized as a Google Success Story, indigitall delivers data-driven customer experiences with maximum security and privacy.
📋 Description
• You will be part of the technical team responsible for the point of contact with our clients • Assist new clients throughout the integration process • Help clients get the most out of our technology • Analyze, correct, and report on different issues detected in the production environment
🎯 Requirements
• Experience as a Level 2 Support Technician • Analysis and resolution of technical incidents in production • Operations in databases (SQL) • Familiarity with Linux (terminal) • Ability to interpret server, application, and web logs • Experience with user interaction • Ability to understand code developed by others • Defining improvements for the platform
🏖️ Benefits
• 100% remote work • Continuous training on multiple technologies and English classes • Opportunities to attend technology events
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