Indigo Research
Education • B2C
Indigo Research is a leading provider of academic research mentorship for high school and college students. It focuses on transforming students' academic passions into publishable research through one-on-one mentorship from top university professors and PhD teaching fellows. The company's programs are designed to enhance students' college applications by helping them produce high-impact research projects. Indigo Research boasts a high success rate of alumni being accepted into prestigious universities such as Harvard, Oxford, and Stanford. Their offerings include programs personalized to students' schedules, mentorships across various academic fields, and opportunities to present research at academic conferences.
Student Success Manager
Job not on LinkedIn
July 29
Indigo Research
Education • B2C
Indigo Research is a leading provider of academic research mentorship for high school and college students. It focuses on transforming students' academic passions into publishable research through one-on-one mentorship from top university professors and PhD teaching fellows. The company's programs are designed to enhance students' college applications by helping them produce high-impact research projects. Indigo Research boasts a high success rate of alumni being accepted into prestigious universities such as Harvard, Oxford, and Stanford. Their offerings include programs personalized to students' schedules, mentorships across various academic fields, and opportunities to present research at academic conferences.
📋 Description
• An SSM is Indigo Research's main student and family contact, supporting students in the timely execution of an agreed roadmap to achieve desired outcomes and goals. • Ensure stellar experiences for all students, including VIPs, high potential students, and those referred to us by partnership organizations. • Continuously audit student progress and identify any roadblocks or areas of improvement and resolve them in a timely manner. • Proactively communicate with students, parents and team members to check in, update on progress, and support students to stay on schedule with milestones and ensure client satisfaction. • Engage in conflict resolution to mitigate and eliminate complaints. • Contribute to the company’s revenue by proactively retaining clients, facilitating additional purchase of services (upsells) or referrals from current clients. • Closely monitor student and tutor/mentor performance to ensure outcomes. • Advocate on behalf of the client by sharing student/family’s feedback with the wider team when applicable. • Monitor and report on student progress and strategically intervene as necessary for the benefit of the student.
🎯 Requirements
• 2-4 years working experience in education/mentoring/coaching/youth development • Proficiency in Microsoft Office Suite, Google Suite • Knowledge of college admissions and international education systems
Apply Now