inDrive
1001 - 5000 employees
📦 Logistics
📣 Marketing
✈️ Travel
💰 $150M Debt Financing - inDrive on 2024-03
Logistics • Marketing • Travel
inDrive is a global ride-hailing and delivery super-app that connects passengers, drivers, couriers and businesses through a marketplace where users negotiate fair prices. It offers city rides, city-to-city trips, courier and freight delivery, and consumer and driver financial services (inDrive. Money) such as loans. The company positions itself as an online aggregator focused on safety, local social-impact projects, and expanding mobility and delivery services across many countries.
Customer Support Specialist
🔥 0 minutes ago
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inDrive
1001 - 5000 employees
📦 Logistics
📣 Marketing
✈️ Travel
💰 $150M Debt Financing - inDrive on 2024-03
Logistics • Marketing • Travel
inDrive is a global ride-hailing and delivery super-app that connects passengers, drivers, couriers and businesses through a marketplace where users negotiate fair prices. It offers city rides, city-to-city trips, courier and freight delivery, and consumer and driver financial services (inDrive. Money) such as loans. The company positions itself as an online aggregator focused on safety, local social-impact projects, and expanding mobility and delivery services across many countries.
📋 Description
• Handle multiple live chat conversations simultaneously with customers. • Respond to customer inquiries in a timely, accurate, and professional manner. • Maintain a professional and courteous demeanor during all customer interactions to ensure high-quality service and customer satisfaction. • Resolve customer issues effectively and escalate complex cases to higher-level support when required. • Accurately document customer interactions and update customer records in the CRM system. • Follow up on unresolved cases to ensure satisfactory resolution. • Collaborate with team members and other departments to deliver consistent and high-quality customer support. • Exceed customer expectations by providing accurate information and an exceptional service experience.
🎯 Requirements
• Strong digital literacy. • Excellent data entry and writing skills. • Good knowledge of Google products (Google Sheets, Google Docs). • Product knowledge or willingness to learn E-hailing services, products & services, travel, and courier solutions. • Strong verbal and written communication skills. • Fluency in Nepali and English (both spoken and written). • Fast and accurate typing skills (minimum 100 words per minute). • Experience with Customer Support CRM tools such as Salesforce, Zendesk, or Zoho.
🏖️ Benefits
• Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 48 countries. • Develop your professional skills with access to mentoring, career consulting, and learning programs. • Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. • Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. • Work alongside people who take initiative, speak openly, and challenge themselves to grow. • Improve your language skills through co-financed courses and internal speaking clubs. • Final benefits may vary depending on the location
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