Application Support Consultant

🕒 May 12

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Inetum

WebsiteLinkedInAll Job Openings

10,000+ employees

🤝 B2B

🏢 Enterprise

☁️ SaaS

💰 Post-IPO Equity on 2007-03

B2B • Enterprise • SaaS

Inetum is a European leader in digital services, providing technology consulting, solutions, and software innovation to businesses and public sector entities across 19 countries. With a workforce of 28,000 consultants, Inetum focuses on helping clients achieve digital transformation through a broad range of services, including consulting, software integration, and outsourcing, while prioritizing innovation, customer experience, and agility. Inetum partners with major software providers and offers solutions in vertical sectors like public sector, insurance, and healthcare. In 2023, Inetum achieved sales of 2. 5 billion euros, driven by its growth and scale ambitions.

📋 Description

• Manage incidents and problems, provide business support, and handle development, enhancements and configurations for the client's Salesforce Marketing Cloud and Data 360 (Data Cloud) solution. • Ensure monitoring, integrity and availability of systems that support operations. • Ensure compliance with ITIL best practices in incident and problem management. • Implement, manage and maintain provisioning, configuration, and automation processes. • Analyze application issues. • Develop corrective fixes and evolutionary enhancements.

🎯 Requirements

• Minimum proven experience of 2–3 years in customer-oriented 1st and 2nd line application support roles for Salesforce Marketing Cloud. • Preferably certified as Marketing Cloud Email Specialist or Marketing Cloud Consultant. • Knowledge of Salesforce Data 360 (Data Cloud). • Preferably certified as Certified Data 360 (Data Cloud) Consultant.

🏖️ Benefits

• Remote work available