Inetum
B2B • Enterprise • SaaS
Inetum is a European leader in digital services, providing technology consulting, solutions, and software innovation to businesses and public sector entities across 19 countries. With a workforce of 28,000 consultants, Inetum focuses on helping clients achieve digital transformation through a broad range of services, including consulting, software integration, and outsourcing, while prioritizing innovation, customer experience, and agility. Inetum partners with major software providers and offers solutions in vertical sectors like public sector, insurance, and healthcare. In 2023, Inetum achieved sales of 2. 5 billion euros, driven by its growth and scale ambitions.
SAP IS-U CS Consultant, Customer Service
Job not on LinkedIn
November 19
🗣️🇧🇷🇵🇹 Portuguese Required
Inetum
B2B • Enterprise • SaaS
Inetum is a European leader in digital services, providing technology consulting, solutions, and software innovation to businesses and public sector entities across 19 countries. With a workforce of 28,000 consultants, Inetum focuses on helping clients achieve digital transformation through a broad range of services, including consulting, software integration, and outsourcing, while prioritizing innovation, customer experience, and agility. Inetum partners with major software providers and offers solutions in vertical sectors like public sector, insurance, and healthcare. In 2023, Inetum achieved sales of 2. 5 billion euros, driven by its growth and scale ambitions.
📋 Description
• Join Inetum's SAP Business Line team • Team recognition and a customer-focused environment
🎯 Requirements
• Strong knowledge of CIC0 commercial processes – Customer Interaction Center (IS‑U CS) • Experience in defining and supporting adaptations of business processes – CIC0 – Customer Interaction Center (IS‑U CS) • Experience providing functional support for the design and implementation of SMS dispatch processes within CIC0 business processes • Experience defining and supporting process improvement developments (IS‑U CS/PM – Customer Services / Plant Maintenance) • Experience with Technical Service Orders (IS‑U CS/PM – Customer Services / Plant Maintenance) • Experience supporting teams in equipment review processes (Device Maintenance via service orders integrated with AMI - Advanced Metering Infrastructure) • Functional knowledge of SAP CRM for Utilities • Experience with customer service processes, contract management, service orders, and customer interactions • Proficiency in the integration between SAP CRM and SAP IS‑U, especially in Customer Interaction Center (CIC) scenarios • Ability to analyze and resolve CRM process issues related to contracts, notifications, and master data • End-user support and follow-up on incidents and improvements
🏖️ Benefits
• Dynamic and inclusive work environment • Diversity and collaboration
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