1st Line Business Central Support Analyst, D365

October 24

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Infinity Group UK

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IT Support • SaaS • Cybersecurity

Infinity Group UK is a leading Microsoft Partner that provides technology services, solutions, and managed IT services in the UK. Specializing in Microsoft technologies such as Dynamics 365, Microsoft 365, and Azure, the company focuses on enhancing productivity, security, and efficiency for organizations through digital transformation strategies. Their offerings include IT consultancy, managed IT services, business application support, and cybersecurity solutions, aimed at helping businesses optimize their IT infrastructure and achieve their strategic goals.

51 - 200 employees

Founded 2001

☁️ SaaS

🔒 Cybersecurity

📋 Description

• Provide first-line support for Microsoft Dynamics 365 Business Central issues and queries. • Log, categorise, and prioritise incidents and service requests using our ticketing system. • Perform initial diagnosis and resolve or escalate issues to 2nd/3rd line support. • Maintain clear and professional communication with clients throughout the support lifecycle. • Document resolutions and contribute to internal knowledge base articles. • Collaborate with internal teams to ensure seamless support delivery. • Monitor and follow up on open tickets to ensure timely resolution. • Support onboarding of new clients into the managed service.

🎯 Requirements

• Strong customer service skills with a professional and empathetic approach. • Experience supporting Microsoft Dynamics 365 Business Central. • Excellent communication skills, both written and verbal. • Ability to troubleshoot and resolve issues independently. • Familiarity with ticketing systems and Microsoft 365 tools. • Experience working in a managed services or MSP environment. • Understanding of finance, supply chain, or operations modules within Business Central. • ITIL Foundation certification or knowledge of ITIL processes. • Exposure to Power Platform (Power Automate, Power BI). • Passionate about delivering outstanding customer experiences. • Calm under pressure and able to manage multiple priorities. • Detail-oriented with strong organisational skills. • A team player who thrives in a collaborative environment.

🏖️ Benefits

• Unlimited Annual Leave • Private Healthcare • Life Assurance • Company Shares • Electric Car Scheme • Flexible Working • Weekly company events • Quarterly social events