Customer Success Manager – RCM

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Infinx

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚕️ Healthcare Insurance

☁️ SaaS

🤖 Artificial Intelligence

💰 Venture Round on 2021-11

Healthcare Insurance • SaaS • Artificial Intelligence

Infinx is a company that specializes in optimizing the healthcare revenue cycle through advanced technology solutions. It offers a comprehensive platform that automates and enhances processes such as prior authorizations, eligibility verifications, medical coding, billing, and revenue acceleration. By leveraging artificial intelligence, automation, and integrations within healthcare systems, Infinx helps healthcare providers streamline patient access and maximize reimbursements. The company works closely with healthcare providers, including hospitals, physician groups, and specialty centers, to address their revenue cycle challenges effectively. Infinx's solutions aim to reduce denials, improve claim accuracy, and enhance patient satisfaction, thereby allowing providers to focus more on delivering high-quality care.

📋 Description

• Serve as the primary point of contact and trusted advisor for a portfolio of Prior Authorization customers. • Take ownership of customer success by proactively managing customer health, identifying risks, and driving resolution before issues escalate. • Lead customer onboarding, implementation support, adoption planning, and ongoing success initiatives. • Conduct regular business reviews with customers to communicate value, performance metrics, key accomplishments, and improvement opportunities. • Monitor customer satisfaction, adoption, and engagement while developing action plans to improve outcomes. • Collaborate cross-functionally with Operations, Product, Implementation, Engineering, Clinical teams, and Support to advocate for customer needs and resolve issues. • Identify opportunities for service expansion, additional solutions, or strategic growth within existing accounts. • Identify growth opportunities within accounts. • Maintain accountability for assigned customer outcomes, retention, and long-term partnership success. • Assist in other duties as assigned.

🎯 Requirements

• Bachelor's degree in Business Administration, Healthcare Administration, Health Information Management, Communications, Information Systems, or related field • 3+ years of experience in customer success or account management • Exceptional relationship-building and customer engagement skills • Strong customer advocacy mindset • Executive presence and professionalism • Excellent written and verbal communication • Presentation and facilitation skills • Active listening and consultative communication • Prior Authorization operations or workflow experience (preferred) • Experience working with healthcare technology or SaaS solutions (preferred) • Knowledge of payer prior authorization processes and healthcare reimbursement workflows (preferred) • Experience conducting Executive Business Reviews (EBRs/QBRs) (preferred) • Experience with Electronic Health Records (Epic, Cerner, athenahealth, etc.) (preferred) • Experience with CRM platforms such as Salesforce or HubSpot (preferred) • Experience using business intelligence and reporting tools (preferred) • Experience identifying workflow improvements through data analysis (preferred).

🏖️ Benefits

• Access to a 401(k) Retirement Savings Plan. • Comprehensive Medical, Dental, and Vision Coverage. • Paid Time Off. • Paid Holidays. • Additional benefits, including Pet Care Coverage, Employee Assistance Program (EAP), and discounted services.