Agente de Call Center Bilingüe, Francés C1

🔥 0 minutes ago

🇨🇴 Colombia – Remote

💵 $1.9M / month

⏰ Full Time

🟢 Junior

📞 Call Center Representative

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Influx

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

💼 Consulting

📦 Logistics

✈️ Travel

💰 $500k Angel Round - Influx on 2015-02

Consulting • Logistics • Travel

Influx is a B2B customer experience (CX) outsourcing company that provides Talent as a Service and fully managed customer support operations. It delivers 24/7 multilingual, on-brand support using a hybrid AI + human model, with fast month-to-month plans and rapid launch for growing brands across eCommerce, SaaS, fashion, fintech, travel and other consumer-facing industries. Influx focuses on scaling support teams, improving CSAT, and offering pre-vetted agents, training, QA, and continuous improvement.

📋 Description

• Provide warm, patient, and non-robotic customer service tailored to parents buying shoes for toddlers • Manually scan and triage ticket queues to resolve time-sensitive order modifications before daily warehouse cutoffs • Handle customer interactions on phone, email, and chat • Provide timely and effective support to resolve customer issues • Deliver a positive customer experience while meeting performance KPIs • Communicate clearly and professionally with customers and internal teams • Identify customer needs and offer appropriate solutions • Take ownership of customer concerns through to resolution • Build and maintain strong customer relationships

🎯 Requirements

• Excellent written and spoken French and English • At least 1 year of experience in a customer service role • Previous experience in e-commerce operations and/or e-commerce customer support is highly preferred • Ability to manage customer interactions across email, voice, and live chat, sometimes concurrently • Experience using platforms such as Shopify, Gorgias, or similar customer service and e-commerce tools • Willingness to work weekends on a rotating schedule • Excellent communication, active listening, and problem-solving skills • Laptop; no Chromebook or Linux OS • Minimum 8 GB RAM • Intel Core i5 processor or equivalent • Windows or Mac operating system • High-speed wired internet connection of 50 Mbps uploads and downloads • Quiet and dedicated workspace suitable for remote work • College/Technical Career studies • Advanced English

🏖️ Benefits

• Work with a global and diverse team • Gain experience supporting a growing international client • Develop your analytical and operational skills • Build experience in quality-focused remote operations • Supportive, inclusive, and people-first culture