InfoJobs
Recruitment • Marketplace
InfoJobs is a Brazilian online job board and employer-review platform that helps job seekers find and apply to vacancies, compare salaries, read company reviews written by current and former employees, and prepare for interviews. It aggregates millions of job listings across many professions and provides employers tools to post vacancies and find candidates.
Analista de Qualidade, Bilingue (Inglês)
Job not on LinkedIn
October 28
🗣️🇧🇷🇵🇹 Portuguese Required
InfoJobs
Recruitment • Marketplace
InfoJobs is a Brazilian online job board and employer-review platform that helps job seekers find and apply to vacancies, compare salaries, read company reviews written by current and former employees, and prepare for interviews. It aggregates millions of job listings across many professions and provides employers tools to post vacancies and find candidates.
📋 Description
• Revisão e aprimoramento de processos seguindo metodologia ITIL e práticas internas. • Analisar as tendências de consumo dos serviços para diminuição e automatização de processos. • Análise dos indicadores KPI da área, acompanhamento e elaboração de ações de melhoria. • Acompanhamento, tratamento, revisão e aprimoramento da pesquisa de satisfação. • Monitoria de ligações, atendimentos por chat e atendimentos remotos para tratamento da qualidade. • Análise dos principais problemas e tratar através do gerenciamento de problemas. • Capacitação e treinamento para os analistas (Processos/Procedimentos, Atendimento e Postura)
🎯 Requirements
• Conhecimentos em Planilhas e Indicadores • Vivencia em encantamento e satisfação do cliente • Inglês Avançado para escrita e conversação • Yellow Belt • Noções de 5W1H,ITIL, Cobit, Governança de TI, ServiceNow, PowerBi, etc.
🏖️ Benefits
• VA ou VR • VT • Seguro de Vida • Assistência Médica • Plano Odontológico • Benefício Academia • Mentoria • Desconto em universidades e instituições de idiomas • Universidade corporativa • Atendimento psicológico • Clubes de desconto • E muito mais!
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