InfoJobs
Recruitment • Marketplace
InfoJobs is a Brazilian online job board and employer-review platform that helps job seekers find and apply to vacancies, compare salaries, read company reviews written by current and former employees, and prepare for interviews. It aggregates millions of job listings across many professions and provides employers tools to post vacancies and find candidates.
Analista de Suporte Trilingue Júnior
Job not on LinkedIn
October 28
🗣️🇪🇸 Spanish Required
🗣️🇧🇷🇵🇹 Portuguese Required
InfoJobs
Recruitment • Marketplace
InfoJobs is a Brazilian online job board and employer-review platform that helps job seekers find and apply to vacancies, compare salaries, read company reviews written by current and former employees, and prepare for interviews. It aggregates millions of job listings across many professions and provides employers tools to post vacancies and find candidates.
📋 Description
• Atender e registrar todas as solicitações de usuários cadastrados no sistema de gerenciamento de chamados. • Categorizar e priorizar os chamados conforme as regras definidas pelo Cliente. • Informar o usuário quando a solicitação não fizer parte do escopo contratado. • Resolver os chamados por telefone e/ou controle remoto. • Resolver dúvidas relativas à infraestrutura e seu uso. • Resolver incidentes de acesso indevido, vírus, reinstalação de software. • Registrar e encaminhar chamados relativos a hardware, software, problemas de infraestrutura de responsabilidade, solicitações de serviços, chamados que Necessite de atendimento local, recuperação de dados. • Solucionar tickets elegíveis de FCR (First Call Resolution). • Criar tickets de Incidentes Críticos para escalonamento.
🎯 Requirements
• Estudos Curso Técnico
🏖️ Benefits
• Necessário Inglês avançado (leitura e escrita) • Espanhol Fluente (Conversação)
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