InfoJobs
Recruitment • Marketplace
InfoJobs is a Brazilian online job board and employer-review platform that helps job seekers find and apply to vacancies, compare salaries, read company reviews written by current and former employees, and prepare for interviews. It aggregates millions of job listings across many professions and provides employers tools to post vacancies and find candidates.
Bilingual Quality Analyst, English
Job not on LinkedIn
October 28
🗣️🇧🇷🇵🇹 Portuguese Required
InfoJobs
Recruitment • Marketplace
InfoJobs is a Brazilian online job board and employer-review platform that helps job seekers find and apply to vacancies, compare salaries, read company reviews written by current and former employees, and prepare for interviews. It aggregates millions of job listings across many professions and provides employers tools to post vacancies and find candidates.
📋 Description
• Review and improvement of processes following ITIL methodology and internal practices. • Analyze service consumption trends to reduce and automate processes. • Analyze area KPIs, monitor them, and develop improvement actions. • Monitor, handle, review, and improve the customer satisfaction survey. • Monitor calls, chat interactions, and remote support sessions for quality management. • Analyze key issues and address them through problem management. • Provide training and coaching for analysts (processes/procedures, customer service, and professional conduct).
🎯 Requirements
• Proficiency with spreadsheets and performance indicators • Experience in customer satisfaction and delight • Advanced English for writing and conversation • Yellow Belt certification (plus) • Familiarity with 5W1H, ITIL, COBIT, IT Governance, ServiceNow, Power BI, etc.
🏖️ Benefits
• Meal allowance (VA) or food voucher (VR) • Transportation voucher (VT) • Life insurance • Health care plan • Dental plan • Gym membership benefit • Mentorship • Discounts at universities and language schools • Corporate university • Psychological counseling / employee support • Discount clubs • And much more!
Apply NowSimilar Jobs
October 28
Júnior Quality Analyst providing customer service and handling complaints. Working with quality processes and using Office package for efficient management.
🗣️🇧🇷🇵🇹 Portuguese Required
October 28
Base Consultoria
51 - 200
Analyst creating ETL and RPA processes in a multinational payments company. Analyzing data and preparing reports for management in São Paulo.
🗣️🇧🇷🇵🇹 Portuguese Required
October 28
Junior Bilingual Accounting Analyst at Drummond specializing in accounting for cross-border transactions. Supporting financial statements, reports, and tax calculations.
🗣️🇧🇷🇵🇹 Portuguese Required
October 28
Autonomous Analyst focusing on client activations in a growing startup environment. Engaging clients, managing communications, and improving user experiences through strategic interactions.
🗣️🇧🇷🇵🇹 Portuguese Required
October 28
Analyst role focused on digital marketing strategies for Brazilian companies in the US. Involves Google My Business and Local Services Ads optimization.
🗣️🇧🇷🇵🇹 Portuguese Required