Customer Service Executive – Maternity Cover, 7 Month Contract

Job not on LinkedIn

🔥 24 minutes ago

🇸🇦 Saudi Arabia – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Informa

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1998

💼 Consulting

📣 Marketing

🏨 Hospitality

Consulting • Marketing • Hospitality

Informa is a global leader in business intelligence, academic publishing, and events. It is home to hundreds of specialist brands and businesses, focused on connecting people with knowledge through events and digital products. Informa operates in over 30 countries and has a workforce of 12,000 colleagues globally. The company runs divisions such as Informa Markets, which facilitates trade and growth through events, and Taylor & Francis, a leading publisher of academic research. Informa prioritizes sustainability and diversity, aiming to positively impact markets and communities. As a member of the FTSE 100, Informa is known for its strong financial performance and scale within the academic and B2B markets.

📋 Description

• Act as a Customer Service Subject Matter Expert for an assigned portfolio of events • Ensure customer queries are answered, followed up and resolved within departmental SLAs • Maintain FAQs, knowledge base content and key information for the outsourced contact centre • Monitor incoming queues and support workload coordination across telephone, email, live chat and WhatsApp • Handle customer escalations and coordinate resolution with internal teams • Support exhibitors with show preparation, Exhibitor Manual queries and CX Portal requests • Support visitors with the event website, registration journey and event attendance • Provide first-line technical support for exhibitor portals, registration platforms, catalogue data and lead generation tools • Maintain accurate customer and case information in Salesforce Service Cloud and other internal platforms • Support onsite Customer Service delivery during exhibitions and events • Participate in event planning and readiness meetings • Support integrated customer communication plans and event readiness • Identify recurring customer issues and recommend process, platform, communication and journey improvements • Deputise for the Team Leader on agreed operational activities • Prepare and support monthly CX performance reporting • Analyse case data, contact drivers and service performance • Maintain case classification taxonomies across Salesforce and telephony platforms • Conduct quality assurance reviews across calls, emails, WhatsApp and live chat • Identify quality, knowledge and training gaps and support corrective actions • Present evidence and recommendations for continuous service improvement

🎯 Requirements

• Saudi National • Customer service experience, ideally within a fast-paced, multi-channel service environment • Experience supporting customer enquiries, complaints and escalations through to resolution • Fluent in Arabic and English, written and spoken • Experience using Salesforce Service Cloud or a comparable CRM and case management platform • Comfortable operating in a fast-moving environment with shifting priorities and fixed event deadlines • Able to take ownership of assigned work while operating within a wider team structure • Strong Excel capability, including pivot tables, lookup and reference functions, data cleaning and working with multiple data sources • Experience producing or contributing to operational reports and dashboards • Experience using CRM or service-platform reporting tools • Experience participating in quality assurance, call monitoring or service-quality reviews • Strong attention to detail and ability to identify recurring issues and opportunities for improvement • Experience working with or alongside an outsourced contact centre partner would be advantageous • Experience in B2B exhibitions, conferences or large-scale live events is desirable • Familiarity with telephony and IVR platforms, such as Genesys, is desirable • No relocation or sponsorship support provided

🏖️ Benefits

• Remote work option • 7-month contract opportunity • Supportive leadership and personal development opportunities • Disability-friendly environment • Interview or selection process support and adjustments when required