Informa
B2B • Media • Education
Informa is a global leader in business intelligence, academic publishing, and events. It is home to hundreds of specialist brands and businesses, focused on connecting people with knowledge through events and digital products. Informa operates in over 30 countries and has a workforce of 12,000 colleagues globally. The company runs divisions such as Informa Markets, which facilitates trade and growth through events, and Taylor & Francis, a leading publisher of academic research. Informa prioritizes sustainability and diversity, aiming to positively impact markets and communities. As a member of the FTSE 100, Informa is known for its strong financial performance and scale within the academic and B2B markets.
Manager, Process Operations
Job not on LinkedIn
October 23
🍂 Massachusetts – Remote
💵 $60k - $65k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
⚙️ Operations
🦅 H1B Visa Sponsor
Informa
B2B • Media • Education
Informa is a global leader in business intelligence, academic publishing, and events. It is home to hundreds of specialist brands and businesses, focused on connecting people with knowledge through events and digital products. Informa operates in over 30 countries and has a workforce of 12,000 colleagues globally. The company runs divisions such as Informa Markets, which facilitates trade and growth through events, and Taylor & Francis, a leading publisher of academic research. Informa prioritizes sustainability and diversity, aiming to positively impact markets and communities. As a member of the FTSE 100, Informa is known for its strong financial performance and scale within the academic and B2B markets.
📋 Description
• Provide guidance including creating process documentation, answer questions, etc to team members who will serve as project management support for a variety of brand campaigns & projects • Manage the day to day of team members monitoring work load & assigning projects and accounts • Manage a team of individuals who will perform operational needs with a focus on ensuring brand campaign setup & fulfillment requirements are met. This includes daily tasks like; branner setup across various systems, campaign updates campaign performance monitoring, forecasting, & optimizations, etc. • Work closely with various internal teams to identify, troubleshoot and resolve brand campaign issues & identify recommendations for process improvements • Create & maintain best practices and create documentation and checklists to share across the team.
🎯 Requirements
• Bachelor’s degree or equivalent required • Strong attention to detail • Excellent Microsoft Office skills, particularly Excel & PPT • 3-5 years experience managing brand campaigns, people & workload monitoring • Ability to multi-task and excellent time management and organizational skills • Ability to prioritize and manage many simultaneous tasks and priorities with great efficiency • Ability to work independently, take initiative and be self-motivated • Ability to adapt to changing priorities and deliver results in a fast-paced environment • Experience with any of the following platforms; Google Ad Manager (a necessary requirement for the position), AdDaptive, Xandr, Airtory, Zendesk, etc.
🏖️ Benefits
• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment • Broader impact: take up to four days per year to volunteer, with charity match funding available too • Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves • Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year • Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount • Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more • Recognition for great work, with global awards and kudos programs • As an international company, the chance to collaborate with teams around the world
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