Information Factory
Consulting • Data Technology • Finance
Information Factory is a consultancy company specialized in leveraging data to create business value. They offer management consulting, IT solutions, and services tailored for various industries, focusing on sustainable transformations, strategic advantages, cost optimization, and compliance. Based in Zurich, NĂĽrnberg, and Porto, they serve sectors including finance, insurance, and the public sector, driving digital transformation and efficiency with innovative data solutions.
Helpdesk Agent, Supporter, Italian language skills
October 27
🗣️🇮🇹 Italian Required
🗣️🇩🇪 German Required
Information Factory
Consulting • Data Technology • Finance
Information Factory is a consultancy company specialized in leveraging data to create business value. They offer management consulting, IT solutions, and services tailored for various industries, focusing on sustainable transformations, strategic advantages, cost optimization, and compliance. Based in Zurich, NĂĽrnberg, and Porto, they serve sectors including finance, insurance, and the public sector, driving digital transformation and efficiency with innovative data solutions.
đź“‹ Description
• 1st-level user and application support (taxation environment). • Handling customer inquiries by phone and email. • Logging, classifying and documenting incident cases. • Escalating incidents to 2nd-level support when an independent solution is not possible. • During the agreed shift blocks, phone availability and response times must be ensured.
🎯 Requirements
• Service-oriented, friendly and confident personality with an affinity for IT. • Experience as a helpdesk agent is an advantage. • Excellent Italian language skills (spoken and written); (Swiss) German skills are a plus. • A quiet workspace and a fast internet connection are required.
🏖️ Benefits
• Work from home. • Flexible working hours. • Part-time: Compatible with other professional, academic or personal commitments. • Attractive compensation.
Apply Now