Support Agent, Helpdesk Agent – Italian Language Skills

🔥 0 minutes ago

🇨🇭 Switzerland – Remote

⏱ Part Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Information Factory

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1996

🛡️ Insurance

📦 Logistics

🏥 Healthcare

Insurance • Logistics • Healthcare

Information Factory is a consultancy company specialized in leveraging data to create business value. They offer management consulting, IT solutions, and services tailored for various industries, focusing on sustainable transformations, strategic advantages, cost optimization, and compliance. Based in Zurich, Nürnberg, and Porto, they serve sectors including finance, insurance, and the public sector, driving digital transformation and efficiency with innovative data solutions.

📋 Description

• Provide first-level user and application support in the tax sector • Respond to customer inquiries by phone and email regarding the use of tax software • Register, classify, and document incidents • Escalate support issues to the second-level support team when they cannot be resolved independently • Ensure telephone availability and response times during agreed service hours

🎯 Requirements

• Excellent Italian language skills, both spoken and written • German, particularly Swiss German, is an advantage • Previous experience as a Helpdesk Agent is an advantage • Must have a quiet work environment and a reliable high-speed internet connection • Service-oriented, friendly, confident personality with an affinity for IT

🏖️ Benefits

• Work from home • Flexible working hours • Part-time work that can be combined with other professional, academic, or personal commitments • Attractive compensation