ServiceNow Business Analyst

🕒 May 27

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Infotree Global Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

🎯 Recruiter

👥 HR Tech

🏢 Enterprise

Recruitment • HR Tech • Enterprise

Infotree Global Solutions is a staffing and workforce management company that aims to meet the career needs of individuals while ensuring client satisfaction through its resources. It is heavily focused on recruitment and consultant care, providing opportunities across various industries such as automotive, engineering, IT, finance, and banking. Founded in 2002, Infotree Global Solutions operates globally, with more than 5,000 coworkers and 400 recruiters in 150 countries. The company is committed to delivering quality placements that lead to lifelong careers, supported by a dedicated team of recruiters and consultant care representatives.

📋 Description

• Collaborate deeply with stakeholders via interviews and workshops to translate complex business needs into clear, actionable technical specifications. • Analyze existing business processes, map out future-state workflows, and recommend ServiceNow best practices to eliminate friction. • Partner closely with developers to create user stories, use cases, and acceptance criteria that guide flawless execution. • Develop test plans, lead User Acceptance Testing (UAT), and ensure deployments meet business needs perfectly. • Create engaging training materials and deliver sessions to ensure smooth platform adoption, while providing ongoing support and troubleshooting. • Stay ahead of the curve on ServiceNow features, modules, and industry trends to continuously recommend platform optimizations.

🎯 Requirements

• 3+ years of experience as a Business Analyst • Solid familiarity with ServiceNow modules such as ITSM, ITOM, or ITBM • Bachelor’s degree in IT, Computer Science, or equivalent experience • A ServiceNow Certified System Administrator (CSA) credential is a definite advantage. • Proficiency in MS Office, project management tools, and requirements-gathering techniques.

🏖️ Benefits

• Competitive salary • Professional development opportunities