NPWT Customer Care Coordinator

🔥 16 hours ago

🌪️ Kansas, Michigan – Remote

🌪️ Kansas – Remote 🚗 Michigan – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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InfuSystem

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1986

🤝 B2B

☁️ SaaS

B2B • SaaS

InfuSystem is a national healthcare services company that provides ambulatory and large-volume infusion pumps and other durable medical equipment for sale, rental and lease, along with related disposable supplies. It offers biomedical repair and maintenance (on-site and depot), integrated therapy services supporting clinic-to-home care (oncology, pain management, wound care), patient support and billing services, and device management platforms such as DeviceHub®. Headquartered in Rochester Hills, Michigan, InfuSystem operates field-based support centers and Centers of Excellence across the U. S. and Canada to enable continuity of outpatient care.

📋 Description

• Servicing assigned customer accounts, maintaining customer files, processing orders, and setting up new accounts • Qualifying new clients by reviewing patient orders and clinical notes • Reviewing patient paperwork to ensure it is complete and accurate • Initiating initial calls to patients to establish relationships, ensure receipt of pump and supplies • Initiating scheduled follow-up calls with patients to monitor pump usage and supply needs • Reviewing records and working with wound care nurse to determine ongoing need for pump when applicable • Ordering home wound care supplies to be delivered to patients • Monitoring usage of supplies and other consumables at the account • Processing customer and patient orders • Handling customer and patient complaints • Producing and submitting reports as requested by Management • Processing documents in fax server as required • Answering phones as required • Other duties as assigned

🎯 Requirements

• Associates degree (AA) related field or equivalent combination of education and experience • Previous work experience with Negative Pressure Wound Therapy preferred • Strong work ethic • Sound judgment • Proven written and verbal communication skills • Natural curiosity to pursue issues and increase expertise • Pursue and design innovative analytical performance metrics • The courage to promote and defend ideas and analyses • Passionate about InfuSystem and serving customers and patients • Strives to make an impact on improving our business processes and results • Exemplary honesty and integrity • Ability to collaborate effectively and work selflessly as part of a team • Knowledge of Medicare DME Guidelines is a plus

🏖️ Benefits

• Health plan options that include an employer contribution • Health Savings Account • Healthcare and Dependent Care Flexible Spending Accounts (FSA) • Dental and Vision premiums covered by InfuSystem • 401(k) with a specified Company Match • Life Insurance, STD & LTD • Employee Stock Purchase Program • Tuition Assistance • Generous Paid Time Off plan • Paid Parental Leave • Employee Assistance Program • Competitive Pay • Direct Deposit • Employee Referral Bonus