Family Success Manager

🕒 April 22

🇺🇸 United States – Remote

💵 $40k - $45k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🦅 H1B Visa Sponsor

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InGenius Prep

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

📚 Education

👥 B2C

Education • B2C

InGenius Prep is a global educational consultancy that specializes in college and graduate school admissions counseling. With over 150 Former Admissions Officers from the top 30 U. S. schools, InGenius Prep provides comprehensive guidance to students aiming for elite universities, such as Ivy League institutions. Their services range from academic mentorship and subject tutoring to test preparation and career counseling. InGenius Prep uses a holistic approach to develop each student’s competitive profile, focusing on academic performance, leadership development, and personal growth. Located in multiple countries, InGenius Prep aims to help students worldwide enhance their candidacy and secure acceptance into top-ranking schools.

📋 Description

• Proactively establish long-term, positive communication relationships with parents and promptly report students' progress in academics, college applications, and related areas • Understand each family's concerns, communication preferences, and expectations; provide appropriate guidance and emotional support • Respond and coordinate immediately when issues arise so parents feel understood and supported • Based on changes in a student's learning path or new goals, assist in matching relevant support products such as courses, mentoring services, or external resources • Collect feedback and help optimize service processes to improve customer satisfaction and referral rates • Collaborate with college advisors, former admissions officer consultants, and program managers/teachers to ensure services meet family needs • When the coaching team develops a college counseling pathway, school-selection plan, or application strategy for a student, ensure family needs and considerations are communicated and reflected in the plan • Track key data such as service completion rates, parent communication records, and student status; proactively identify service risks and intervene to coordinate • Provide feedback on family needs to academic, curriculum, and operations teams • Coordinate information flow between internal mentors and external parents to ensure consistent messaging and a unified pace

🎯 Requirements

• Bachelor's degree or above; majors in Education, Psychology, Management, Communications, or related fields preferred • 2+ years of experience in education services, customer success, project management, or high-end client services • Excellent verbal and written communication skills; emotionally steady and able to handle high-expectation clients • Project-minded with clear logical thinking; able to prioritize across multiple tasks and continuously drive progress • Fluent in English, able to communicate directly with overseas mentors or parents • International education background or familiarity with U.S. undergraduate / Commonwealth admission systems is a plus

🏖️ Benefits

• Paid time off • Parental leave • Remote work flexibility • Professional development • Fun, collaborative work environment