Part-time Family Success Manager

🕒 June 30

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InGenius Prep

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

📚 Education

👥 B2C

Education • B2C

InGenius Prep is a global educational consultancy that specializes in college and graduate school admissions counseling. With over 150 Former Admissions Officers from the top 30 U. S. schools, InGenius Prep provides comprehensive guidance to students aiming for elite universities, such as Ivy League institutions. Their services range from academic mentorship and subject tutoring to test preparation and career counseling. InGenius Prep uses a holistic approach to develop each student’s competitive profile, focusing on academic performance, leadership development, and personal growth. Located in multiple countries, InGenius Prep aims to help students worldwide enhance their candidacy and secure acceptance into top-ranking schools.

📋 Description

• Build long-term, positive relationships with families and keep them informed on academic planning and application progress • Understand each family’s concerns, preferences, and expectations, offering encouragement and insight • Respond promptly and helpfully when challenges arise, ensuring families always feel heard and supported • Proactively suggest internal offerings—such as courses, mentorship, or partner programs—based on the student’s progress and future goals • Collect feedback to support continuous improvement of the customer journey and enhance client satisfaction and referral rates • Collaborate closely with Graduate Coach, Former Admissions Officer, and course managers to ensure services are delivered to fulfill family needs • Contribute and integrate the family’s needs and perspectives when the counselor team develops roadmaps, application plans, and school lists, etc., for the student • Track key performance indicators such as service completion rates, parent feedback records, and student engagement to identify risks early and intervene when necessary • Share frontline insights about family’s needs with curriculum, operations, and product teams • Coordinate all communication between internal advisors and external parents, ensuring messaging is aligned and delivery meets family needs

🎯 Requirements

• Bachelor’s degree or above; background in education, psychology, communication, or business management preferred • At least 2 years of experience in education services, customer success, account management, or high-touch client support • Excellent verbal and written communication skills; calm under pressure; able to handle high-expectation clients with professionalism • Strong project management mindset and ability to multitask, prioritize, and drive execution across complex service plans • Proficiency in English and Vietnamese and/or ability to communicate directly with overseas advisors and parents • Familiarity with U.S./U.K. admissions systems or previous experience in international education is a plus • Mandarin is a plus in this role as we also have some Chinese students in Vietnam • Experience with Google products (Gmail, Docs, Chat, Gemini, etc.) or other collaboration tools • Regularly use AI tools to enhance productivity • Previous experience in college counseling, academic advising, or application support • Brings an optimistic and open mindset, with a proactive and solution-oriented approach to challenges; a collaborative team player who demonstrates patience and empathy, and builds trust even in complex or high-pressure situations

🏖️ Benefits

• paid time off • parental leave • remote work flexibility • professional development • fun, collaborative work environment