Inizio Engage
Healthcare Insurance • SaaS
Inizio Engage is a company that partners with clients in healthcare and beyond to drive strategic, commercial, and creative engagement solutions. Leveraging advanced analytics, unique methodologies, and a team of over 5,000 experts worldwide, Inizio Engage focuses on optimizing decision-making, enhancing patient solutions, and promoting healthcare professionals. The company designs experiences that inspire lasting change, enrich cultures, and enhance business performance. They specialize in areas like medical affairs, patient solutions, and omnichannel commercial engagement, aiming to improve health decisions and treatment outcomes globally.
Call Center Supervisor, Medical Information
November 20
Inizio Engage
Healthcare Insurance • SaaS
Inizio Engage is a company that partners with clients in healthcare and beyond to drive strategic, commercial, and creative engagement solutions. Leveraging advanced analytics, unique methodologies, and a team of over 5,000 experts worldwide, Inizio Engage focuses on optimizing decision-making, enhancing patient solutions, and promoting healthcare professionals. The company designs experiences that inspire lasting change, enrich cultures, and enhance business performance. They specialize in areas like medical affairs, patient solutions, and omnichannel commercial engagement, aiming to improve health decisions and treatment outcomes globally.
📋 Description
• Supervise and coach call center staff to meet performance standards. • Conduct interviews, onboarding, training, and performance evaluations. • Ensure service delivery meets or exceeds client KPIs and compliance standards. • Monitor call quality, adherence to scripts, and regulatory requirements (HIPAA, adverse events). • Analyze call metrics and implement strategies for efficiency and quality. • Collaborate on program enhancements and special call initiatives. • Communicate with clarity and inspire team alignment with organizational goals.
🎯 Requirements
• Licensed R.N., L.P.N., or Pharmacist. • 5+ years’ supervisory experience in a call center (preferably healthcare-related). • Proficient in call management systems (e.g., Avaya CMS) and Microsoft Office Suite. • Strong communication, problem-solving, and organizational skills. • Ability to lead cross-functional teams and manage multiple priorities.
🏖️ Benefits
• Health Benefits as of day 1 of employment • Length of Service Awards • Quarterly Star Awards • Yearly Inizio Circle of Excellence Awards • Referral bonus • Library of online training courses
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