Patient Access Specialist

🕒 3 days ago

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Inizio Engage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare Insurance • SaaS

Inizio Engage is a company that partners with clients in healthcare and beyond to drive strategic, commercial, and creative engagement solutions. Leveraging advanced analytics, unique methodologies, and a team of over 5,000 experts worldwide, Inizio Engage focuses on optimizing decision-making, enhancing patient solutions, and promoting healthcare professionals. The company designs experiences that inspire lasting change, enrich cultures, and enhance business performance. They specialize in areas like medical affairs, patient solutions, and omnichannel commercial engagement, aiming to improve health decisions and treatment outcomes globally.

📋 Description

• Maintain excellent quality and productivity standards for all client projects • Adhere to project scripts and guidelines • Manage day to day activities of patient and health care provider support requests and deliverables across multiple communication channels in a Contact Center • Ensure all support requested is captured within the Case Management system • Serve as subject matter expert for program team responding to questions in a timely manner • Conduct quality call monitoring for program team as directed by program leadership • Escalate issues identified by self or project team to appropriate program leadership • Ensure timely processing and resolution of cases meeting productivity and quality requirements • Escalate complex cases, when appropriate • Coordinate all appropriate aspects of patient case management through to completion • Educate Health Care Providers and patients on available on Patient Support programs and referral process • Communicate effectively with payers, pharmacies, third party administrators and other departments • Perform in-depth research into patient's medication coverage • Conduct Quality Monitoring • Follow all requirements associated with compliance to program guidelines and relevant regulations, including HIPPA and patient privacy.

🎯 Requirements

• High School Diploma required • Associates or Bachelor’s Degree preferred, or 1-2 years of healthcare/healthcare reimbursement experience • Working knowledge and experience with health insurance and Rx reimbursement • Understands HIPAA and privacy laws and requirements and maintains patient confidentiality • Experience with Adverse Event and Product Quality Complaint reporting preferred • Outstanding case management/customer service skills required • Excellent interpersonal skills • Active and effective listening skills and creative problem-solving skills • Excellent written and oral communication skills • Passionate about learning and able to share/communicate that passion to others • Ability to work cross-functionally and exhibit teamwork and collaboration • Attention to detail and ability to follow up are essential • Self-motivated, with a sense of urgency • Can manage competing priorities at once • Strong planning and organizational skills • Ability to adapt quickly to changing environment

🏖️ Benefits

• Competitive pay that recognizes your experience, expertise, and impact • Comprehensive benefits including medical, dental, and vision coverage • Accrued paid time off • 401(k) with company match • Disability and life insurance • Paid maternity and paternity leave • Company-paid holidays • Recognition programs, contests, and awards • Continuous growth opportunities through learning, leadership development, and career advancement support • A collaborative culture where your ideas are valued