Support Specialist

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $55k - $65k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

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inKind

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

👥 B2C

🛍️ eCommerce

💳 Fintech

B2C • eCommerce • Fintech

inKind is a company that provides a dining rewards and payment platform, offering a seamless experience for users who want to earn rewards at thousands of restaurants. Users can pay their restaurant bills through the inKind app and earn 20% back as dining perks. The platform is available on both iOS and Android, and offers access to exclusive offers and events for its users. inKind aims to enhance the dining experience by integrating payment and rewards into a single app.

📋 Description

• Provide email and phone support (inbound/outbound) to guests and merchant partners via our phone system on the Zendesk ticketing platform • Complete 70 tickets/day with a one-touch ticket percentage of 80% or higher and a QA score of 95% or higher • Maintain close and open communications with restaurant owners and guests until an issue has been resolved • Escalate complex issues to Tier 3 and Management appropriately • Communicate technical issues to our end users and development team and follow up with the team and end users according to our policies • Conduct user and partner support in line with documented procedures and act with integrity when assisting internal and external accounts • Provide your direct manager with regular updates on common problems encountered and identify possible longer-term solutions/improvements to reduce future problems • Use communication channels to inform the team of important issues and information which will help improve team performance

🎯 Requirements

• 1-2 years Customer Service experience • Experience working with CRM software (Zendesk is preferred) • Good oral & written communication skills and the ability to communicate efficiently with the development team as well as our end users and merchant partners • Must be able to explain abstract concepts verbally and in writing • Excellent interpersonal and organizational skills.

🏖️ Benefits

• Generous PTO and company holiday policy + company-paid Short Term Disability • 100% employer-covered health and dental insurance for our direct employees (a set plan is covered, with higher tier healthcare coverage available at the employee’s additional cost; dependent coverage is at the employee’s cost); • vision plan available at the employee’s additional cost • Child Care Benefits and generous parental leave