Director, Customer Success

August 9

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Innovaccer

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Healthcare Insurance • Artificial Intelligence • SaaS

Innovaccer is a healthcare technology company dedicated to transforming how healthcare information is utilized and accessed. They provide a comprehensive Health Cloud that aims to accelerate digital transformation for providers, payers, and life sciences companies by offering unified healthcare data and analytics. Innovaccer leverages artificial intelligence to automate tasks, process medical data, and generate insights to improve clinical and financial outcomes. Their solutions focus on integrating and optimizing healthcare systems, promoting value-based care, improving patient engagement, and reducing the administrative burden on healthcare providers. Innovaccer's platform supports various healthcare stakeholders through advanced data activation, analytics, and streamlined workflows, striving to improve healthcare delivery and patient care globally.

1001 - 5000 employees

Founded 2014

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

☁️ SaaS

💰 $150M Series E on 2021-12

📋 Description

• As Director – Customer Success for the GCC region, you’ll serve as the regional custodian of outcomes for our customers. • This is not a generic account management role; it’s about co-owning healthcare transformation with national and enterprise stakeholders across the region. • You'll be the strategic and operational lead for some of the region’s most impactful digital health programs, supporting our customers in ministries, payer organizations, and health clusters. • You’ll guide customers across every phase - from onboarding and implementation to activation, scale-up, and impact realization, ensuring they achieve measurable ROI and long-term success. • Be the strategic advisor to key accounts—ranging from Ministries of Health to national insurance players and large hospital networks. • Lead end-to-end program execution including charter definition, platform rollout, data onboarding, solution design, adoption management, and ROI tracking. • Engage with C-level leadership, clinical teams, and operational stakeholders to align Innovaccer solutions with national health priorities and customer KPIs. • Proactively identify opportunities to expand value within accounts—whether through additional modules, AI-enabled insights, or custom workflows. • Serve as the voice of the customer internally—working with product, engineering, and leadership to evolve Innovaccer’s offerings for regional needs. • Orchestrate business reviews, executive updates, and performance reporting to maintain transparency and trust. • Manage delivery pods comprising platform engineers, data analysts, QA specialists, and designers—ensuring project milestones are met with high quality.

🎯 Requirements

• 10+ years of experience in customer success, strategic account management, consulting, or digital delivery within healthcare and/or enterprise tech. • Deep understanding of healthcare operations, payer dynamics, and regulatory landscape in the GCC—especially KSA, UAE, or Qatar. • Proven ability to manage multi-stakeholder engagements across government bodies, provider networks, and insurance entities. • Technical background in Engineering, Computer Science, Health Informatics, or equivalent. • Strong track record of delivering technology programs—ideally involving data integration, care management, VBC, or population health. • Executive presence with fluency in stakeholder engagement and business communication across Arabic and English contexts. • Willingness to travel 50–60% across GCC countries as needed.