Senior Customer Experience Specialist

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November 1

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Innovaccer

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Healthcare Insurance • Artificial Intelligence • SaaS

Innovaccer is a healthcare technology company dedicated to transforming how healthcare information is utilized and accessed. They provide a comprehensive Health Cloud that aims to accelerate digital transformation for providers, payers, and life sciences companies by offering unified healthcare data and analytics. Innovaccer leverages artificial intelligence to automate tasks, process medical data, and generate insights to improve clinical and financial outcomes. Their solutions focus on integrating and optimizing healthcare systems, promoting value-based care, improving patient engagement, and reducing the administrative burden on healthcare providers. Innovaccer's platform supports various healthcare stakeholders through advanced data activation, analytics, and streamlined workflows, striving to improve healthcare delivery and patient care globally.

1001 - 5000 employees

Founded 2014

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

☁️ SaaS

💰 $150M Series E on 2021-12

📋 Description

• Resolve complex pharmacy-related issues, including medication adherence and Star Ratings. • Provide advanced support for the EQUIPP® platform and act as the main escalation point. • Collaborate with pharmacies, health plans, and providers to improve quality performance. • Maintain accurate CRM records and track support metrics for continuous improvement. • Deliver client training, support onboarding, and contribute to knowledge base content. • Work with cross-functional teams to address recurring issues and enhance product functionality. • Support quality reporting and value-based care initiatives.

🎯 Requirements

• Bachelor’s degree (advanced degree preferred) • 5+ years in customer support, preferably in healthcare or pharmacy tech • Knowledge of pharmacy operations, medication management, and quality programs. • Proficient in CRM tools (Salesforce, Zendesk) and data analysis (SQL, Excel) • Strong understanding of Star Ratings, CMS, and value-based care • Excellent communication, problem-solving, and attention to detail • Comfortable working independently in remote/hybrid setups • Experience with health IT platforms and cross-functional collaboration • Project management skills; certifications a plus

🏖️ Benefits

• Generous Paid Time Off: Recharge and relax with 22 days of fixed time off per year, in addition to company holidays—because we believe work-life balance fuels performance. • Best-in-Class Parental Leave: Spend quality time with your growing family. We offer one of the industry’s most generous parental leave policies to support you during life’s most important moments. • Recognition & Rewards: We celebrate wins—big and small. Get rewarded with monetary incentives and company-wide recognition for your impact and dedication. Your hard work won’t go unnoticed. • Comprehensive Insurance Coverage: Stay covered with medical, dental, and vision insurance, plus 100% company-paid short- and long-term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance.