inoqo
11 - 50 employees
Founded 2020
☁️ SaaS
🛒 Retail
💰 Seed Round on 2023-10
SaaS • Retail • Food & Beverage
inoqo is a SaaS platform designed to help grocery retailers assess and manage the impact of their thousands of products across various dimensions in a scalable way. The platform consolidates publicly available and proprietary data through an AI-driven algorithm, enabling fast and cost-effective assessments of the environmental impact of food and beverage products. inoqo allows retailers and brands to evaluate their product lines, optimize ingredients and production processes, and communicate sustainability achievements effectively.
Technical Support Analyst
Job not on LinkedIn
🕒 March 20
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inoqo
11 - 50 employees
Founded 2020
☁️ SaaS
🛒 Retail
💰 Seed Round on 2023-10
SaaS • Retail • Food & Beverage
inoqo is a SaaS platform designed to help grocery retailers assess and manage the impact of their thousands of products across various dimensions in a scalable way. The platform consolidates publicly available and proprietary data through an AI-driven algorithm, enabling fast and cost-effective assessments of the environmental impact of food and beverage products. inoqo allows retailers and brands to evaluate their product lines, optimize ingredients and production processes, and communicate sustainability achievements effectively.
📋 Description
• Supporting customers and internal users via various channels (email, occasional video calls etc.) • Analyzing and resolving support requests related to the Zoovu product suite (technical, operational). • Participating in the development process by testing new system functionalities. • If needed - escalate customer technical issues to the development team. Cooperation with the R&D team to resolve the reported issues and improve the overall system quality. • Developing process and internal system improvements and initiatives through own ideas
🎯 Requirements
• Tech-savviness, understanding of digital business, interest, and excitement for innovative software solutions • Accountability and responsibility; readiness to take over and own tasks, being responsible for their outcome, proactive to deliver the best possible experience to our customers • Good English communication skills, both verbal and written • Flexibility to work in shift patterns, either morning, afternoon, or night (shifts are performed in two patterns: 8 am - 4 pm and 2 pm - 10 pm, night shifts are handled in an on-call manner) • Familiarity with basic web development technologies (HTML, CSS, JavaScript etc.) is a plus but not a must.
🏖️ Benefits
• Diverse workload - solve customers’ problems one day, write a technical article the next, test system changes and you’ll never get bored • Flexibility - work from home or from our cookie-stuffed office space in Wrocław located at the city center • Awesome team and no corporate hierarchy, work in international team and excellent benefits package
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