Technical Account Manager

🕒 June 23

🇺🇸 United States – Remote

💵 $112.6k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

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Inovalon

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤖 Artificial Intelligence

Healthcare • Data Cloud • Artificial Intelligence

Inovalon is dedicated to transforming healthcare through its advanced cloud-based solutions and analytics. The company provides healthcare organizations, including payers, providers, pharmacies, and life sciences companies, with tools to enhance patient outcomes, optimize business performance, and improve healthcare economics. The Inovalon ONE® Platform integrates vast data sources and offers a suite of over 100 solutions that facilitate real-time insights and analytics, ultimately enabling better clinical care and administrative efficiencies.

📋 Description

• Develop a strong understanding of customer use cases, data products, and industry trends to support customer success and ongoing adoption. • Partner closely with Customer Success Managers to provide technical consultation and support during customer engagements. • Investigate and troubleshoot customer data delivery, integration, and technical support issues. • Validate customer data extracts and delivery outputs to help ensure quality and accuracy prior to delivery. • Support escalated customer issues by coordinating across internal teams and driving timely resolution. • Collaborate with Product, Engineering, and Operations teams to communicate customer feedback, recurring issues, and enhancement opportunities. • Assist customers in understanding APIs, delivery methods, and technical documentation. • Analyze data quality concerns and work with internal stakeholders to identify root causes and corrective actions. • Contribute to process improvement initiatives aimed at increasing operational efficiency, scalability, and customer satisfaction. • Maintain accurate internal documentation related to customer issues, workflows, and technical processes. • Support onboarding activities as needed from a technical consultation and escalation management perspective. • Stay informed on evolving technologies, data delivery methodologies, and customer technical requirements. • Maintain compliance with company policies, procedures, confidentiality requirements, and applicable data handling standards.

🎯 Requirements

• 3–5 years of experience working with healthcare data, including healthcare claims, EHR, clinical, provider, payer, or related healthcare datasets. • Experience in a Technical Account Manager, Technical Support, Data Operations, Customer Success or similar customer-facing technical role. • Understanding of healthcare data workflows, processing methodologies, and data delivery environments. • Familiarity with healthcare data privacy, compliance, and regulated data environments. • Experience supporting enterprise customers in a SaaS, healthcare technology, analytics, or data-driven environment preferred. • Strong troubleshooting and analytical problem-solving skills with the ability to manage complex customer scenarios. • Familiarity with APIs, structured data formats (JSON, CSV, XML), and technical data integration concepts. • Working knowledge of SQL and experience investigating data-related issues. • Exposure to cloud-based technologies and enterprise data environments preferred. • Experience using tools such as Postman, Snowflake, AWS, Tableau, Power BI, Python, or similar technologies is a plus. • Strong verbal and written communication skills with the ability to explain technical concepts to both technical and non-technical audiences. • Highly adaptable with the ability to manage shifting priorities in a fast-paced environment. • Strong customer empathy and relationship management skills. • Process-oriented mindset with strong attention to detail and organizational skills. • Demonstrated ability to work independently while collaborating effectively across teams.

🏖️ Benefits

• Some travel may be required