CRM Specialist

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🔥 51 minutes ago

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InPost Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🛍️ eCommerce

🚗 Transport

eCommerce • Transport • Logistics

InPost Group is Europe's leading e-commerce enablement platform, specializing in out-of-home delivery services. Founded in 1999 by CEO Rafal Brzoska, InPost provides cost-effective and environmentally friendly delivery solutions through a robust network of Automated Parcel Machines (APMs) and courier services. The company also offers pick-up drop-off (PUDO) services, enhancing convenience and efficiency for e-commerce merchants across Europe. InPost is committed to sustainability, reducing carbon emissions significantly in its delivery processes. With operations in countries like Poland, France, Benelux, the UK, and Italy, InPost continues to expand its innovative technology solutions to drive long-term growth in the e-commerce sector.

📋 Description

• Administer and configure InPost's CRM platforms (HubSpot, Pipedrive, Microsoft Dynamics 365 or equivalent) — pipelines, custom objects, user roles, and permissions • Design and maintain automations and integrations using Zapier, Make.com, and where needed Google Cloud Platform — connecting CRM with internal systems, marketing tools, and operational platforms • Translate APM deployment workflows (site sourcing, lead-to-deployment pipelines, partner onboarding) into structured CRM logic • Own data quality across markets: audits, deduplication, field validation, and lifecycle management • Build dashboards and reports tracking pipeline activity, deployment progress, and operational KPIs for international stakeholders • Gather requirements from teams across markets and translate them into scalable CRM configuration and process design • Maintain documentation, playbooks, and training materials; support onboarding and day-to-day CRM queries

🎯 Requirements

• 2–4 years in CRM administration or operations (HubSpot, Pipedrive, or Microsoft Dynamics 365) • 2+ years building workflow automations with Zapier, Make.com, or similar tools • Solid grasp of data hygiene, deduplication, and integration concepts (APIs, webhooks) • Fluent in Polish and English — strong written and spoken • Degree in Business, Information Systems, or a related field, or equivalent hands-on experience • Nice to have: SQL, Power BI, GCP experience, or background in logistics/e-commerce and multi-market operations

🏖️ Benefits

• Work at the intersection of fintech and e-commerce on one of Poland’s fastest-growing digital products • Real ownership — your data products will directly influence strategic decisions in InPost Pay • Opportunity to work in a diverse, international, and cross-functional environment alongside leading experts • Space to experiment with new technologies — including AI tooling — and bring innovations into production • Fulfilling career path with investment in your development, training, and growth • Your impact will be visible immediately • B2B type of cooperation