Operations Manager

🔥 1 hour ago

🇿🇦 South Africa – Remote

💵 $3k - $4k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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InsideOut

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🎯 Recruiter

🤝 B2B

Recruitment • B2B

InsideOut is a recruiting and placement service that sources, screens, and delivers pre-vetted virtual assistants (VAs) and specialists for small businesses and solopreneurs. They provide a done-for-you hiring process—booking a strategy call, sourcing candidates from strategic regions (Philippines, Latin America, South Africa, Egypt), delivering a curated shortlist within 5–7 business days, and supporting offer negotiations and onboarding. InsideOut emphasizes cost-effective global talent (hourly ranges listed by region), a six-month replacement guarantee, pay-only-when-you-hire pricing (no subscriptions), and ongoing post-hire support. Roles covered include general and executive assistants, sales, operations/HR, marketing and creative, and accounting/bookkeeping, targeting U. S. businesses that want to scale by outsourcing administrative and specialist tasks.

📋 Description

• Build and maintain a unified KPI dashboard using CRM and manual tracking data • Provide leadership with real-time visibility into business performance • Develop clear, trainable documentation of on-site field processes • Oversee day-to-day tasks across the business • Coordinate with staff to keep projects and priorities on track • Identify and resolve issues across locations and crews before escalation • Write emails, make calls, and communicate with employees and clients on operational matters • Establish and configure operational systems and processes as new locations open • Provide executive assistant support, including inbox and calendar management, as capacity allows

🎯 Requirements

• Prior experience in operations, business management, or a similarly strategic support role • Demonstrated ability to work beyond routine administrative tasks • Ability to build and maintain KPI dashboards connecting CRM and manual data sources • Experience documenting standard operating procedures for training new team members • Strong self-direction and ability to manage tasks and people with minimal supervision • Excellent written and spoken English • Clear, confident communication with US-based clients and staff • Ability to stay calm and professional with direct feedback, demanding clients, and a fast-moving field environment • Flexibility in working hours when business needs it • Experience using AI tools such as Claude for dashboard building, documentation, and process automation • Comfort working across multiple business locations and adapting processes as the organization scales • Mandatory Loom video introduction recorded in English • Mandatory internet speed test screenshot

🏖️ Benefits

• Remote work • Monday to Friday schedule • Flexibility to adjust hours when business needs it • Potential executive support responsibilities, including inbox and calendar support

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