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Healthcare Operations Manager

🕒 September 16

🇿🇩 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙ Operations

Where this job comes from

Posted on ReWorks Solutions's careers page, not through a job board

First seen by Remote Rocketship September 16

Still open on ReWorks Solutions's site. Checked 3 days ago.

Logo of ReWorks Solutions

ReWorks Solutions

201 - 500 employees

Founded 2024

đŸ„ Healthcare

📩 Logistics

📣 Marketing

Healthcare ‱ Logistics ‱ Marketing

ReWorks Solutions is a premium remote staffing company that provides rigorously vetted, native English-speaking offshore professionals from South Africa and the Philippines, managed end-to-end with white-glove onboarding, continuous coaching, performance monitoring, and HIPAA-compliant processes. They position themselves as a B2B partner for healthcare organizations and other businesses seeking client-facing and backend remote teams, promising cost savings, high retention, and compliance. ReWorks combines hands-on team management with AI-powered support to streamline hiring, scaling, and ongoing oversight of remote staff.

📋 Description

‱ Oversee and coordinate a remote team of Nurse Practitioners across the United States ‱ Support a 24/7, 365-day telemedicine operation ‱ Manage healthcare providers remotely and maintain operational coverage ‱ Resolve scheduling issues and ensure providers meet their commitments ‱ Maintain accountability for scheduled shifts, attendance, responsiveness, and operational commitments ‱ Coordinate with vendors, providers, facilities, and the clinical team ‱ Identify and resolve scheduling or coverage gaps ‱ Coordinate replacement coverage for missed shifts ‱ Handle operational queries from healthcare facilities ‱ Escalate clinical or operational matters appropriately ‱ Maintain communication with providers and internal stakeholders ‱ Take ownership of issues through to resolution independently

🎯 Requirements

‱ Manage and coordinate remote Nurse Practitioners across the United States ‱ Hold providers accountable for scheduled shifts, attendance, responsiveness, and operational commitments ‱ Manage provider scheduling and ensure appropriate coverage across the telemedicine operation ‱ Work closely with vendors, providers, facilities, and the clinical team ‱ Maintain accurate spreadsheets, schedules, operational records, and provider data ‱ Proactively identify and resolve scheduling or coverage gaps ‱ Respond to missed shifts and coordinate replacement coverage where required ‱ Handle calls and operational queries from healthcare facilities ‱ Escalate clinical or operational matters appropriately ‱ Maintain clear communication with providers and internal stakeholders ‱ Take ownership of issues through to resolution rather than waiting for direction ‱ Comfortable working U.S. hours

đŸ–ïž Benefits

‱ Comfortable working U.S. hours ‱ Remote work from home

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