Technical Enablement Manager

September 29

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Insider.

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Artificial Intelligence • SaaS • Marketing

Insider is a leading AI-native omnichannel experience and customer engagement platform that offers advanced marketing solutions to empower marketing teams worldwide. The company focuses on delivering personalized, data-driven customer experiences across a wide range of channels, such as web, email, WhatsApp, SMS, and more. By utilizing artificial intelligence and machine learning, Insider helps brands optimize customer acquisition, engagement, and retention, driving significant increases in conversion rates and return on investment. Trusted by over 1,200 brands internationally, Insider continuously innovates its platform to include capabilities like behavioral analytics, journey orchestration, and predictive marketing.

1001 - 5000 employees

🤖 Artificial Intelligence

☁️ SaaS

💰 $121M Series D on 2022-02

📋 Description

• Design and scale training that empowers our global teams to deliver real impact for customers. • Create training programs and learning paths that help new hires ramp up quickly and effectively. • Build ongoing learning programs that ensure our people stay sharp on product updates and industry shifts. • Organize hackathons, knowledge-sharing sessions, and workshops that spread innovation across regions. • Develop certifications that validate skills and expertise, ensuring our teams stay confident and credible. • Help team leaders and technical experts apply consistent best practices worldwide, while bringing feedback back to improve our products and processes.

🎯 Requirements

• 5+ years in enablement, technical training, learning & development, or related roles (SaaS, Martech, or enterprise software preferred). • Prior experience working with technical teams (e.g., Solution Architects, Pre-Sales, or Product Specialists) or building technical content. • Bachelor’s degree in Computer Science, Engineering, Education/Instructional Design, or related field (or equivalent practical experience). • Understanding of SaaS / cloud technologies and enterprise client use cases; comfortable with APIs, integrations, and SaaS architecture. • Proven ability in curriculum development, instructional design, and building scalable learning paths; ability to simplify complex technical concepts into digestible, practical training content. • Strong facilitation and presentation skills, with excellent written communication for playbooks, guides, and certifications. • Experience coaching technical experts and standardizing best practices across multiple regions. • Experience working cross-functionally with Product, Customer Success, Sales, or Marketing teams in a global environment.

🏖️ Benefits

• a chance to work in an international, diverse, and inclusive environment, • access and opportunity to gain a limitless network all over the globe, • a chance to become a Shareowner with the "Shareowner System" that we offer to all Insiders who meet certain criteria, • to be part of an industry that’s shaping the future of customer experience • access to many hard and soft skills pieces of training to help you improve and challenge yourself, • access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge. • space to share your skills through training sessions and workshops if you wish. Sharing is caring! • the infamous team activities that are bursting with fun, • no Dress Code!