Insights
501 - 1000 employees
Founded 1993
đ€ B2B
đ Education
đ„ HR Tech
B2B âą Education âą HR Tech
Insights is a global provider of personal development solutions designed to enhance self-awareness, teamwork, and leadership across organizations. With a presence in numerous countries including the United States, United Kingdom, and others, Insights offers transformative learning experiences through its flagship program, Insights Discovery. This program uses a psychological model to help individuals understand their behaviors and improve workplace effectiveness. Insights focuses on challenges such as employee engagement, leadership development, change management, and sales effectiveness, serving both multinational corporations and local entities. Their mission is to empower individuals and organizations to achieve business breakthroughs through enhanced self-understanding and personal development.
Head of Customer Experience
đ„ 4 minutes ago
đŹđ§ United Kingdom â Remote
â° Full Time
đŽ Lead
đ Customer Support
đŹđ§ UK Skilled Worker Visa Sponsor
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Insights
501 - 1000 employees
Founded 1993
đ€ B2B
đ Education
đ„ HR Tech
B2B âą Education âą HR Tech
Insights is a global provider of personal development solutions designed to enhance self-awareness, teamwork, and leadership across organizations. With a presence in numerous countries including the United States, United Kingdom, and others, Insights offers transformative learning experiences through its flagship program, Insights Discovery. This program uses a psychological model to help individuals understand their behaviors and improve workplace effectiveness. Insights focuses on challenges such as employee engagement, leadership development, change management, and sales effectiveness, serving both multinational corporations and local entities. Their mission is to empower individuals and organizations to achieve business breakthroughs through enhanced self-understanding and personal development.
đ Description
âą Creating and delivering our global Customer Experience strategy. âą Leading and developing a team of Customer Experience Managers and Team Leaders across multiple regions. âą Driving the shift from reactive support to proactive customer enablement. âą Championing the Voice of the Customer and turning insight into action. âą Partnering with Sales, Marketing, Product, Finance and Customer Success to deliver seamless customer journeys. âą Leveraging AI, automation and technology to improve experience, efficiency and commercial outcomes. âą Embedding a culture of accountability, innovation and continuous improvement. âą Ensuring customer experience directly contributes to retention, revenue growth and customer advocacy.
đŻ Requirements
âą Experience leading Customer Experience, Customer Success or Service functions at scale. âą A track record of leading transformation and driving change. âą Strong commercial acumen and the ability to connect customer outcomes with business performance. âą Expertise in customer journey design, Voice of Customer and service excellence. âą Brilliant influencing skills across complex, global matrix organisations. âą A passion for developing high-performing teams and future leaders. âą Confidence using data, insight and technology to drive better decisions and outcomes.
đïž Benefits
âą 37 days holidays âą Discretionary Annual Bonus âą Private Medical Insurance/BUPA Menopause Plan âą Income Protection âą Pension Plan âą Health Cash Plan âą Life Assurance âą Electric Car Scheme âą Gym-flex âą Employee Giving âą My Advantage â Employee Discounts âą Critical Illness cover âą Employee Assistance Program âą Holiday purchase option âą Flexible working
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