Customer Success Associate – Ecosystem

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Inspectorio

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

🤖 Artificial Intelligence

🛍️ eCommerce

☁️ SaaS

💰 $50M Series B on 2022-01

Artificial Intelligence • eCommerce • SaaS

Inspectorio is a company that develops an AI-powered supply chain management platform. Their platform focuses on quality risk management, responsible sourcing and compliance, traceability and transparency, production management, and supply chain network management. Inspectorio offers solutions to brands, retailers, and suppliers across industries such as apparel and footwear, food and beverage, home and furniture, and other multi-category retail sectors. The company aims to optimize supply chain operations by enabling AI-led insights and risk assessments to enhance transparency and efficiency, thus helping companies meet their strategic sustainability goals.

📋 Description

• Manage a portfolio of Ecosystem Customer Accounts and help drive CS metrics such as GRR, NRR, Adoption, CSAT. • Lead ecosystem onboarding activities with stakeholders internally and externally to ensure organizations’ successful login and adoption. • Present a company 360 view of customers’ key performance metrics and health score. • Lead ecosystem renewal activities with necessary emails and meetings to ensure timely renewal. • Conduct refreshing and new feature training for ecosystem organizations to ensure smooth and deeper adoption. • Seek and find upsell opportunities and work with sales/expansion teams to get the deals. • Cross–functional collaboration to address any potential process gaps. • Complete quarterly OKRs and KPIs and meet defined GRR targets. • Collecting Ecosystem organizations’ feedback about products and workflow and coordinating with stakeholders to improve them. • Help establish/improve processes necessary to ensure efficient and effective team operations. • Work with cross-departments on calibration and optimization of tools and processes.

🎯 Requirements

• Bachelor’s degree or higher. • Excellent English skills — both written and spoken. • Proficient in MS Office and comfortable using project management tools. • Strong empathy and customer orientation to build trust and deliver excellent service. • Curious, proactive, and able to analyze issues to uncover root causes and propose creative solutions. • Effective communicator across diverse internal and external teams. • Open-minded, willing to share, discuss, and brainstorm ideas. • Capable of working under pressure, managing multiple projects, and meeting deadlines. • Genuine interest in SaaS software and eagerness to learn and grow in a tech-driven environment. • Self-starter with a proactive attitude — willing to challenge the status quo and drive improvements. • Previous experience in customer-facing roles or the SaaS industry is preferred.

🏖️ Benefits

• Unlimited Annual Leave : We prioritize your well-being and trust you to manage your time. • Flexible Working: Whether from home, a coffee shop, or our global hubs, work where you're most comfortable. • Project Ownership : You get to lead the initiatives you're passionate about, professionally or socially. • Grow with us: We're invested in your personal and professional development. • Global, diverse, and innovative team: Be part of a welcoming community from 30+ countries, where unique perspectives drive innovation. • Feel at home: Work closely with colleagues who value your voice, share our E.A.C.H. values, and help you be the best version of yourself. • Celebrate together: Enjoy remote and hub company and team events that strengthen our bonds and build a fun culture.