Customer Success Manager – Key Accounts

November 21

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Inspectorio

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Artificial Intelligence • eCommerce • SaaS

Inspectorio is a company that develops an AI-powered supply chain management platform. Their platform focuses on quality risk management, responsible sourcing and compliance, traceability and transparency, production management, and supply chain network management. Inspectorio offers solutions to brands, retailers, and suppliers across industries such as apparel and footwear, food and beverage, home and furniture, and other multi-category retail sectors. The company aims to optimize supply chain operations by enabling AI-led insights and risk assessments to enhance transparency and efficiency, thus helping companies meet their strategic sustainability goals.

201 - 500 employees

Founded 2015

🤖 Artificial Intelligence

🛍️ eCommerce

☁️ SaaS

💰 $50M Series B on 2022-01

📋 Description

• Manage a portfolio of key enterprise-level accounts, driving adoption, GRR, and NRR. • Build strong relationships with customer stakeholders, including C-level executives, through regular check-ins, QBRs, and strategic conversations. • Understand each customer’s objectives, business processes, and success criteria to deliver tailored value and guide their adoption of roadmap. • Advise customers on best practices for configuring and optimizing their quality, production, responsible sourcing, traceability, and compliance workflows within the Inspectorio platform. • Analyze customer usage and performance data to provide insights, identify risks and opportunities, and recommend actions to improve outcomes. • Lead renewals and support expansions by proactively identifying upsell and cross-sell opportunities and partnering with Sales as needed. • Troubleshoot common issues and coordinate with internal teams to resolve escalations efficiently. • Collaborate closely with Product to communicate customer needs, stay updated on new features, and ensure customers maximize product capabilities. • Maintain accurate documentation of customer health, adoption of milestones, activities, risks, and configurations. • Contribute to improving playbooks, processes, and enablement materials to enhance consistency and customer experience.

🎯 Requirements

• A minimum of 3+ years in a customer-facing role (Customer Success, Account Management, Consulting or similar), demonstrating a strong track record of success. • Fluency in English and Spanish is a must. • Strong interpersonal skills with the ability to build rapport and trust with clients. • Excellent communication and presentation skills, both written and verbal. • Strong consulting skills, including the ability to run discovery sessions, understand customer processes, and translate them into actionable platform configurations or recommendations. • Ability to prioritize, multitask, and manage time effectively in a fast-paced environment. • Analytical mindset with the ability to interpret data and trends. • Experience working in a cross-functional team environment. • Familiarity with CRM software and customer success tools is a plus. • Ability to establish and grow in senior-level relationships (Directors, VP, etc.) being seen as a trusted advisor. • Comfortable to own and manage quarterly objectives and quotas.

🏖️ Benefits

• Unlimited Annual Leave : We prioritize your well-being and trust you to manage your time. • Flexible Working: Whether from home, a coffee shop, or our global hubs, work where you're most comfortable. • Project Ownership : You get to lead the initiatives you're passionate about, professionally or socially. • Grow with us: We're invested in your personal and professional development. • Global, diverse, and innovative team: Be part of a welcoming community from 30+ countries, where unique perspectives drive innovation. • Feel at home: Work closely with colleagues who value your voice, share our E.A.C.H. values, and help you be the best version of yourself. • Celebrate together: Enjoy remote and hub company and team events that strengthen our bonds and build a fun culture.