Inspiren
Healthcare Insurance • SaaS • Wellness
Inspiren is a comprehensive solution for managing and optimizing operations in senior living communities. The platform enhances resident care by providing decision-grade data analysis for care planning, staffing optimization, and resident safety. Inspiren uses advanced technology, such as AUGi, to enable proactive care, improve workflow efficiency, and align care plans with resident needs. The technology's capabilities include real-time alerts for incidents and early risk flagging, tracking resident interactions, and monitoring staff effectiveness, thus ensuring high-quality resident care and operational efficiency.
Director of Enterprise Accounts
November 5
🏄 California – Remote
🐊 Florida – Remote
+6 more states
💵 $175k - $185k / year
⏰ Full Time
🔴 Lead
👔 Director
Inspiren
Healthcare Insurance • SaaS • Wellness
Inspiren is a comprehensive solution for managing and optimizing operations in senior living communities. The platform enhances resident care by providing decision-grade data analysis for care planning, staffing optimization, and resident safety. Inspiren uses advanced technology, such as AUGi, to enable proactive care, improve workflow efficiency, and align care plans with resident needs. The technology's capabilities include real-time alerts for incidents and early risk flagging, tracking resident interactions, and monitoring staff effectiveness, thus ensuring high-quality resident care and operational efficiency.
📋 Description
• Drives the strategic direction of the account and owns the Operator executive relationship management across assigned accounts • Maintains ultimate accountability for the success of assigned enterprise accounts as measured by NDR per account • Primarily responsible for value creation and the development of the Joint Impact Plan at each account ensuring ROI targets are consistently met • Develop, implement, and continually assess the achievement of the enterprise account strategy • Oversees a team of Clinical Success Managers to execute the enterprise account strategy within the client communities • Support the ROI framework for Inspiren products by conducting engaging quarterly business review meetings; actively participate in steering committee meetings to support ownership of Inspiren products within the account • Builds a pipeline of qualified expansion opportunities (to handoff to AE) • Deeply embedded within both the Operator leadership and Community Leadership at assigned accounts • Owns the overall performance in all executive meetings including EBRs, executive monthly meetings, and ad hoc communications • Ensures community alignment on joint impact plans • Manages a team of assigned CSMs within a defined segment • Elevation of product challenges and themes • Have a constant pulse on community metrics ensuring value is being attained • Develop a strong relationship with key executives and decision makers to accelerate a growth plan and secure renewals in collaboration with the sales team • Provide insights and guidance to the internal Inspiren team that is assigned to the account • Collect, assess and share data on the enterprise account performance • Develop a deep understanding of the enterprise account’s strategic priorities • Maintains an up-to-date level of awareness and knowledge of the enterpriseAccount’s value-drivers, and deeply understands partners’ goals and objectives • Travel 30% of your time; travel to do on-site visits to support client facing activities such as client go live events, monthly leadership meetings, quarterly business reviews and participation in sales activities • Proactive approach to support activities that foster value-driven utilization of our Inspiren products, leading to measurable outcomes • Advise partners on the roadmap for achieving success and outcomes with our product • Actively solicit feedback; communicate findings to appropriate persons • Regularly monitor product utilization, identify and address any concerns area of under-utilization in real time; continuously work with staff to improve system value-driven utilization, as well as provide recommendations for growth and improvement • Be smart, accountable, and fearless in the pursuit of Client Success • Excels under pressure, continuously shifting and adapting to meet the ever changing need of your partners • Works with clients to develop and obtain approval for market facing communication (case studies, quotes, press releases) reflecting successes within the account • Identifies opportunities for innovative product design and development and create the path to beta test new products, features and capabilities • Views his/her roles very much like a franchise owner with responsibility for the overall success and profitability of the enterprise account • Holds ultimate responsibility for successful outcomes and client ROI at both the facility and enterprise level
🎯 Requirements
• Bachelor’s degree required, Masters preferred • Has spent several years guiding strategy in the C-suite with large enterprise clients and partners preferably in the healthcare or senior living verticals • Demonstrated experience in fostering the adoption of healthtech solutions • Proven track record on growing and renewing a multi-million dollar book of business • Experience in a healthtech SaaS environment, with particular emphasis on Business-Business products and services • Growth focused with strong analytical and relational skills • 10+ years of healthcare customer relationship management experience in client success, account management, or enterprise sales role • Deep understanding of the entire client journey with particular emphasis on the adoption, growth and renewal phases • Experience leading or managing others • Excellent computer skills required and knowledge of internal tech stack • Proven facilitation of diverse groups to drive toward established outcome objectives • Demonstrated change agent: ability to facilitate executive level dialogue, analytical expertise to derive meaning from data and utilize to develop partner specific recommendations and build base of support around ROI plan • Excellent critical thinking skills • Strong communication, collaborative, and organizational skills • Proactive problem solver, self motivated, takes accountability • Must to be able to meet all partner specific requirements, including, but not limited to immunizations and screenings • Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI, PHI in accordance with organizational policy and federal, state, and local regulations
🏖️ Benefits
• Health insurance • Dental insurance • Vision insurance • Flexible PTO • Equity • Variable bonus
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