Business Operations Manager

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Inspiration Commerce Group

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We are building and acquiring a global network of high-intent platforms to help users find and buy their favourite products.

51 - 200 employees

📋 Description

• Lead Cross-Functional Projects: Identify and drive high-impact initiatives across multiple functions and entities (e.g., Logistics, Customer Support, Finance, HR, Product, Marketing). Sometimes you’ll lead a project with various team members, and other times you’ll own it independently end-to-end. • Own and Scale Core Operational Domains: Take direct ownership of key day-to-day operational areas—primarily logistics and customer support—with the mandate to improve performance, reliability, customer outcomes, and cost efficiency. Over time, your scope can expand across additional operational teams or departments. • Optimize Operational Processes: Improve workflows across teams to enhance efficiency and scalability. Build lightweight, practical systems and processes that reduce chaos, eliminate unnecessary steps, and improve execution speed. • Develop and Track KPIs: Build dashboards and reporting systems to monitor performance across your domains. Conduct deep dives into operational data, identify root causes, and turn insights into measurable improvements. • Lead Operational Problem-Solving: Proactively identify gaps, inefficiencies, and cross-team friction points. Recommend solutions, align stakeholders, and drive implementation with minimal oversight. • Support M&A Integration: Collaborate on integrating newly acquired businesses by aligning processes, systems, service standards, and operational cadence with ICG expectations. • Contribute to Strategic Planning & Execution: Partner closely with leadership to shape priorities, pressure-test plans with data, and translate strategy into clear execution plans with owners, timelines, and accountability.

🎯 Requirements

• ~2+ years of experience in a high performance environment: management consulting, BizOps, strategy, operations, product ops, or a high-growth company. • Strong analytical thinking: you can go from messy data → clear insight → practical action (this is crucial and will be heavily tested). • High ownership: you don’t wait to be told what to do. • Excellent written and verbal communication in English. • Comfort with ambiguity and fast-changing priorities. • Possibility to work B2B (we might not have an entity to hire via employment contract in your country yet!)

🏖️ Benefits

• Opportunity to grow fast, with no corporate ceiling — your progress is limited only by your ambition and delivery. • High trust, high autonomy, and real responsibility early. • A flexible, remote/hybrid environment where you’ll have a lot of freedom and flexibility. We hire adults and treat them like adults. • 30 days of paid vacation per year