Forward Deployed Engineer

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Instacart

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

🛍️ eCommerce

🚗 Transport

🛒 Retail

💰 $232M Venture Round on 2021-11

eCommerce • Transport • Retail

Instacart is a company that offers a flexible approach to work while transforming the grocery industry. It provides an essential service by delivering groceries and household goods to customers' doors in as little as 30 minutes. Instacart offers safe and flexible earning opportunities to personal shoppers and tackles challenges such as rerouting deliveries during snowstorms and connecting customers with coupons and deals. It aims to be the operating system for the grocery industry, thus helping customers save time for other activities. Instacart emphasizes diversity, equity, and belonging in its work culture.

📋 Description

• Embed with enterprise retail customers and partners to understand their technical environments, data systems, and business workflows. • Design, build, and deploy AI and agentic solutions tailored to each customer's specific infrastructure and needs, across Instacart's full platform suite. • Extend, adapt, and integrate Instacart's core AI capabilities to fit customer ecosystems, even when those systems are undocumented or non-standard. • Maintain a close working relationship with R&D: participate in product reviews, flag platform gaps encountered in the field, and propose concrete changes that would make the platform work better for enterprise customers. • Collaborate closely with the AI Solutions Architect to translate domain requirements and architecture into working software. • Serve as the primary technical point of contact for customers during implementation engagements.

🎯 Requirements

• 10+ years of software engineering experience with a demonstrated ability to write and ship production-quality code. • Hands-on experience building with LLM APIs, function calling, tool use, agent frameworks, or RAG pipelines—you have shipped something agentic that real users depended on. • Proficiency in Python or another scripting/backend language commonly used in data-intensive environments. • Proven ability to integrate with messy, heterogeneous enterprise data environments — undocumented APIs, schema mismatches, auth complexity, and legacy systems that do not behave the way the docs claim. • Direct experience with external enterprise customers or technical stakeholders in a consulting or customer-facing capacity — earning trust in the room matters as much as writing code. • Strong working knowledge of retail and e-commerce system fundamentals. • Strong communication skills — able to translate field learnings and technical findings into actionable input for R&D and product teams. • Comfort operating in ambiguous, fast-moving environments where the process is not fully defined. • Prior work in a forward deployed, embedded engineering, or professional services capacity (preferred). • Background at a startup or early-stage company where you wore multiple hats (preferred).

🏖️ Benefits

• Highly market-competitive compensation • Eligible for new hire equity grant • Annual refresh grants