Principal Product Manager, Outbound Enterprise Platform

November 7

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Instacart

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eCommerce • Transport • Retail

Instacart is a company that offers a flexible approach to work while transforming the grocery industry. It provides an essential service by delivering groceries and household goods to customers' doors in as little as 30 minutes. Instacart offers safe and flexible earning opportunities to personal shoppers and tackles challenges such as rerouting deliveries during snowstorms and connecting customers with coupons and deals. It aims to be the operating system for the grocery industry, thus helping customers save time for other activities. Instacart emphasizes diversity, equity, and belonging in its work culture.

1001 - 5000 employees

Founded 2012

🛍️ eCommerce

🚗 Transport

🛒 Retail

💰 $232M Venture Round on 2021-11

📋 Description

• Formalize Instacart’s outbound enterprise product program — defining repeatable processes, playbooks, and frameworks that scale how we engage, onboard, and grow complex retailers. • Regularly represent Instacart externally to the world's largest retailers as an innovation partner. • Identify what it takes to win in the enterprise segment in order to acquire and grow the world’s largest retailers. • Act as a vocal champion for enterprise customers, helping platform teams translate their needs into scalable product solutions. • Partner closely with Sales and Marketing to shape collateral and narratives that drive enterprise go-to-market success. • Identify launch requirements and lead alignment across PM, engineering, and GTM teams on what we will support, when, and how within our broader enterprise platform strategy. • Drive cross-functional alignment on complex retailer requirements to win deals and support retailer-driven innovation roadmaps. • Deliver operational excellence by ensuring enterprise launches execute on time and deliver measurable business value. • Mentor senior and mid-level PMs in mastering enterprise and outbound product strategy.

🎯 Requirements

• 8+ years of B2B product management or similar experience, 5+ in ecommerce/retail technology • Strong experience operating at the intersection of product and go-to-market, working closely with enterprise sales, marketing, and customer success. • 2+ years of direct experience in enterprise-facing roles involving consulting, sales, or executive-level customer engagement. • Experience as a B2B software PM, with 2+ years of direct involvement with sales or consulting and customer discovery with senior executives. • Proven ability to build trust with executives, internally and externally. • Strong leadership skills — able to guide large, multidisciplinary teams toward shared outcomes across Product, Engineering, Data, Design, and GTM. • Demonstrated ability to handle complex product problems across a wide product surface with high ambiguity. • Strong product vision and communication skills — able to envision how grocery and e-commerce will evolve over the next three years. • Proven customer and product strategy ability: a) Build trust with external customers b) Identify needs and craft complex platform solutions c) Rally internal teams to make high-stakes tradeoffs under ambiguity and tight deadlines. • Fluent in both product intuition and data: able to assess value propositions for both retailers and their end customers, balancing qualitative insights and quantitative impact.

🏖️ Benefits

• Instacart provides highly market-competitive compensation and benefits in each location where our employees work. • Base pay range for a successful candidate is dependent on their permanent work location. • New hire equity grant as well as annual refresh grants.