Senior Field Quality Engineer

November 21

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

🏈 Ohio – Remote

Although this job is listed in Ohio, this company may be open to hiring remote in other states.

💵 $149k - $200k / year

⏰ Full Time

🟠 Senior

🔧 QA Engineer (Quality Assurance)

🦅 H1B Visa Sponsor

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Instacart

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eCommerce • Transport • Retail

Instacart is a company that offers a flexible approach to work while transforming the grocery industry. It provides an essential service by delivering groceries and household goods to customers' doors in as little as 30 minutes. Instacart offers safe and flexible earning opportunities to personal shoppers and tackles challenges such as rerouting deliveries during snowstorms and connecting customers with coupons and deals. It aims to be the operating system for the grocery industry, thus helping customers save time for other activities. Instacart emphasizes diversity, equity, and belonging in its work culture.

1001 - 5000 employees

Founded 2012

🛍️ eCommerce

🚗 Transport

🛒 Retail

💰 $232M Venture Round on 2021-11

📋 Description

• Lead end-to-end triage of field quality issues for electronic and electrical subsystems (e.g., PCBAs, power, batteries, sensors, displays), from detection and containment to verified long-term corrective actions. • Manage and mentor a small team of field and quality engineers, setting clear KPIs (e.g., DPPM, RMA rate, MTTR) and driving accountability across cross-functional stakeholders. • Own the 8D/5-Why/FMEA process to identify true root causes, align on interim and permanent fixes, and prevent recurrence across the fleet and supply chain. • Partner with R&D, contract manufacturers, and suppliers to validate fixes (design, process, firmware) via DOE, bench validation, and on-device field trials; ensure changes are fully qualified and documented in PLM. • Build and maintain a FRACAS and quality dashboard that turns data into action; quantify COPQ drivers and prioritize the highest-impact remediation work. • Establish robust incoming, in-process, and end-of-line quality controls for E&E components; influence test coverage, screening, and reliability guardrails for new and sustaining builds. • Serve as the visible point of contact for escalations, communicating status and risk with clarity to customers and executives while coordinating rapid on-the-ground response. • Support regulatory, safety, and EMC/EMI compliance considerations in field fixes and product changes in collaboration with compliance and engineering partners. • Travel to customer sites, supplier factories, and labs to accelerate hands-on failure analysis and corrective action validation as needed.

🎯 Requirements

• Bachelor’s degree in Electrical Engineering, Computer Engineering, or a related field. • 8+ years of experience in hardware quality, field quality, or reliability engineering focused on electronics/electrical systems for deployed products. • 3+ years of experience leading engineers or technicians, including setting goals and developing talent. • Proven ownership of 8D, 5-Why, FMEA, CAPA, and FRACAS processes with measurable improvements in DPPM/RMA/MTTR or similar KPIs. • Hands-on debug skills using oscilloscopes, multimeters, and logic analyzers; ability to read schematics and perform board-level triage. • Experience driving fixes across design, firmware, process, and test with contract manufacturers and suppliers. • Working knowledge of EMC/EMI, electrical safety, and regulatory considerations for commercial electronics. • Proficiency with PLM and issue-tracking tools (e.g., Arena/Agile, Jira) and strong data analysis skills using Excel or SQL. • Ability to travel to customer and supplier sites as business needs dictate. • Excellent cross-functional communication skills and comfort operating in a fast-paced, evolving environment.

🏖️ Benefits

• highly market-competitive compensation and benefits • equity grant for new hires • annual refresh grants