Tax Refund Customer Service

Job not on LinkedIn

🕒 February 25

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

InstaClock

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

👥 HR Tech

Recruitment • HR Tech

InstaClock is an Atlanta-based staffing and recruitment agency that connects local companies with cost-effective, vetted, and reliable talent. They provide a range of workforce solutions including temporary staffing, direct hire, contract-to-hire, payrolling, executive search, training, and volume hiring, and offer recruitment technology features such as candidate sourcing, resume management, applicant tracking, integrations, portal management, and assessments with tiered pricing plans.

📋 Description

• Inbound phone and video customer service/technical support. Handle technical support questions via phone, with video capability. • Research, analyze and determine an appropriate course of action for tax customers. • Interact with customers via phone focusing on software navigation questions as well as assisting the customer with locating prior years’ returns and amendments. • Serve as an ambassador for the Intuit brand; take a caring and empathetic approach to customer interactions and/or escalation to a higher level of expertise. • Document all issues, resolution and follow up actions

🎯 Requirements

• Track record of over-achieving quota • Strong phone contact handling skills and active listening • Familiarity with CRM systems and practices • Customer orientation and ability to adapt/respond to different types of characters • Excellent communication and presentation skills • Ability to multi-task, prioritize, and manage time effectively • High school diploma

🏖️ Benefits

• This is NOT paid training. However, we WILL cover the cost of the Training Certification Course. Once you've passed the software certification course with a passing score, PAID services will begin. You MUST make the time to train and pass. You MUST have a working computer and internet connection at home. If you cannot make time to train, DO NOT APPLY.