National Accounts Manager

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November 4

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Installation Made Easy, Inc.

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Enterprise • SaaS • Retail

Installation Made Easy, Inc. is an enterprise software and services platform dedicated to the home improvement industry. The company provides a comprehensive set of tools under one platform for retailers, contractors, manufacturers, and customers to manage, process, and track home improvement projects. Their software suite offers solutions for project management, lead management, estimating, transaction processing, and customer relationship management. Additionally, Installation Made Easy, Inc. supports various auxiliary services such as compliance checks, training for contractors, and customer support. Their platform enhances business development and offers centralized operations to ensure consistent experiences across multiple home improvement services.

201 - 500 employees

🏢 Enterprise

☁️ SaaS

🛒 Retail

📋 Description

• Develop and execute strategies for increasing program performance, including: • o Identify gaps in performance using key metrics and budgeted targets and collaborate with the operations team to compile reports to send to Retail Partner leadership. • Serve as project manager for the onboarding of Providers identified by business partners including: • o Creating and managing go-live schedule. • o Monitoring progress through onboarding. • o Developing and executing training. • Serve as lead point of contact for Retailer/Manufacturer & National Providers for customer account management matters and proactively ensure the resolution of escalated issues. • On a monthly basis (or more frequent as necessary), clearly communicate account performance and the progress of initiatives to the operations team. • Develop and or refine processes to automate and/or make them more efficient, both internally and for our Retail and Manufacturer Partners. • Review, approve and manage existing Provider field support requests such as requests to add or remove stores, adjust coverage, change contact information, host additional trainings, and all administrative tasks associated with such requests.

🎯 Requirements

• Bachelor’s degree with an emphasis in business management, project management, sales or related discipline; • 5+ years of related experience; • Professional demeanor; • Sound judgment and strong problem solving ability; • Excellent communication skills, both written and oral; • Ability to interact effectively with all levels of an organization, including executive and C-level • Exceptional organization skills; • Ability to juggle multiple projects at a time, while maintaining efficiency and sharp attention to detail; • Ability to adapt to changing or multiple priorities. • Preferred Qualifications: • Knowledge of home improvement industry

🏖️ Benefits

• 100% remote work environment • Employer provided equipment. • Medical, dental, and vision insurance • o Health savings plan includes employer contribution to health savings account. • Medical and dental flexible spending accounts • Company paid basic life, short-term disability, and long-term disability insurance. • 401K plan with employer match • o Company matches 100% of the first 4% of salary deferrals. • o All contributions, including employer contributions, are 100% vested immediately. • Employee discount program for Electronics, Groceries, Travel, Entertainment, and more • Employee assistance program • Pay on demand. • Critical illness, hospital indemnity, group accident, and legal insurance • Paid time off. • And more!