Leave Case Manager

Job not on LinkedIn

3 days ago

🦬 Montana – Remote

Although this job is listed in Montana, this company may be open to hiring remote in other states.

⚓ Rhode Island – Remote

Although this job is listed in Rhode Island, this company may be open to hiring remote in other states.

💵 $21 / hour

⏰ Full Time

🟢 Junior

👔 Manager

🚫👨‍🎓 No degree required

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Instant Teams

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B2B • HR Tech

Instant Teams is a company focused on revolutionizing the customer support and service industry by leveraging a unique combination of talent, technology, and remote teams. The company offers a modernized model of mission-centric service that caters to an untapped market of military-connected professionals. Instant Teams aims to transform outdated models of customer support with its innovative approach.

501 - 1000 employees

🤝 B2B

👥 HR Tech

💰 $13M Series A on 2022-03

📋 Description

• Administer the FMLA policy, including reviewing all FMLA documentation for accuracy and completeness. • Make recommendations to approve or deny FMLA requests based on established federal regulations. • Ensure processes adhere to established procedures and applicable laws. • Maintain compliance with all federal and state regulations and internal standards. • Serve as an internal reference for certification requirements and processing within the team. • Assist associates by guiding them through the leave of absence (LOA) request process. • Provide timely and accurate responses to associates and all levels of management regarding day-to-day issues. • Assist management with complex LOA situations, providing guidance within policy and legal guidelines. • Proactively manage business expectations and resolve concerns by communicating status and issues effectively. • Contact providers for necessary clarification. • Process all leave of absence paperwork according to established procedures. • Coordinate correspondence, forms, and other necessary documents via the claim system. • Maintain complete records of all LOA requests, including tracking and analysis of data. • Generate required reports and maintain accurate files, data input, and analysis. • Support management with special projects as necessary.

🎯 Requirements

• High School Diploma • 1-2 years of related experience and current knowledge of the integrated disability and absence management industry • Excellent customer service skills and the proven ability to manage difficult and stressful situations • Strong communication skills (written, verbal, persuasion, motivation, and facilitation of strong working relationships) • Ability to manage business expectations and resolve concerns by communicating status and issues • Ability to effectively prioritize and escalate customer issues • Ability to interpret and analyze multiple facts • Knowledge of state and federal FMLA regulations; experience with paid family and medical leave is a plus. • Strong organizational skills and the ability to manage a heavy caseload • Excellent interpersonal skills • Ability to work in a team environment • Ability to meet or exceed Performance Competencies

🏖️ Benefits

• This position is 100% remote and provides equipment.