Head of Professional Services

Job not on LinkedIn

🔥 22 hours ago

🇩🇪 Germany – Remote

⏰ Full Time

🔴 Lead

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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instellix

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

instellix is an enterprise-grade monetization and billing platform provider that helps businesses launch, manage, and scale digital business models. The company offers SaaS software for subscription management, usage-based and hybrid pricing, billing automation, payment management, accounting & taxes, and reporting & analytics, with APIs and integrations for fast deployment into existing IT landscapes. Instellix targets B2B customers — including manufacturers, mobility, IoT, and SaaS vendors — and emphasizes compliance, security (ISO 27001), and global tax/invoicing support to enable complex, multi-party revenue models across markets.

📋 Description

• Responsibility for the Professional Services business and leadership of a nine-person team spanning Consulting, Solution Architecture, and Project Management • Further development of the delivery model and scaling of implementations • Development of methodologies, templates, accelerators, and self-service approaches • Responsibility for implementation and rollout projects, including schedule, budget, and quality targets • Management of three- to nine-month implementations and multi-year rollout programs for enterprise customers • Leadership, coaching, and development of the Professional Services team • Expansion of the nine-person Consulting team and responsibility for recruiting, onboarding, and team structure in collaboration with People & Culture • Operational support for critical projects, complex customer requirements, and escalations • Management of enterprise and corporate customers within complex stakeholder environments • Conflict and escalation management • Further development of a Customer Success model for existing customers and making usage growth and risks visible • Collaboration with Sales to identify opportunities within existing customer relationships • Further development of the enablement model for OEM and implementation partners, including methodology, training, certification, and support interfaces • Responsibility for quality, customer satisfaction, utilization, project margin, and other delivery KPIs • Direct reporting to the executive team • Close collaboration with Product, Engineering, Sales, and Customer Success

🎯 Requirements

• Several years of experience in a leadership role in Consulting, Professional Services, Delivery, or Customer Success, ideally at a B2B software or SaaS company • Experience building or significantly developing a Consulting or Professional Services team • Experience with enterprise and corporate customers, as well as complex, integration-intensive implementations and multi-year rollout programs • Proven success in standardizing delivery through templates, automation, self-service, or partner enablement • Strong understanding of commercial relationships and delivery metrics such as project margin, utilization, and Net Revenue Retention • Ability to lead employees, provide direction and feedback, and support professional and personal development • Strong hands-on mentality and willingness to work both strategically and operationally • Experience in conflict management and a confident, solution-oriented approach in challenging situations • Confident communication skills, from operational project teams to the executive leadership of a corporate group • Ability to explain complex technical or business concepts clearly • Structured, pragmatic, and solution-oriented approach to work • Fluent German and English skills • Preferred: Experience with billing, ERP, payment, or order-to-cash systems • Preferred: Proven success in enabling OEM or implementation partners • Preferred: Strong technical understanding and experience with APIs, system integrations, and data models • Application documents: CV/resume, relevant certificates and references, and cover letter; please state your availability and salary expectations

🏖️ Benefits

• 100% remote work within Germany • Workation opportunities elsewhere in the EU • Highly flexible working hours with no core hours • High-performance laptops with your preferred operating system • High-quality equipment for your mobile office • Individual budget for professional development, conferences, training, or specialist literature • Subsidy for sports and fitness programs • Monthly flat-rate allowance for ongoing electricity and internet costs when working remotely from home • Support with occupational pension provision • Employee referral program with an attractive bonus for successful referrals • Freedom to contribute ideas, take responsibility, and drive implementation • Regular team events