Clinical Product Educator

🔥 3 hours ago

🇦🇹 Austria – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

✨ Clinical Educator

👻 Ghost score 10%

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Insulet Corporation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🔧 Hardware

Healthcare • Hardware

Insulet Corporation is a medical device company headquartered in Acton, Massachusetts, best known as the maker of Omnipod, a line of tubeless, wearable, Pod-based insulin management systems that provide continuous insulin delivery and automated insulin delivery (Omnipod 5). Founded in 2000, the company develops, manufactures, and distributes connected insulin pumps globally, serving over 600,000 customers in 26 countries and reporting $2. 7B in 2025 revenue. Insulet emphasizes engineering next‑generation medical devices, research and development to simplify diabetes management, and sustainability and community impact across its operations.

📋 Description

• Deliver virtual clinical initiations and customer training for the Omnipod insulin management system • Provide education, onboarding, ongoing clinical support, and product conversions • Train customers on Personal Diabetes Manager settings or setting changes • Assist with Diabetes Management Software setup and calibrate medical device components supporting automated blood glucose management • Communicate Pod start diary availability through an online calendar tool • Support Customer Care with frequent-flyer troubleshooting and escalated customer cases • Support territories with high clinical demand and record training completion in Salesforce • Provide field feedback to the manager on field-based training of customers and healthcare professionals • Perform administrative duties and other assigned duties • Handle escalated contacts involving medical events, repeat product issues, PDM settings, and Continuous Glucose Monitoring systems • Follow standardized workflows, document customer interactions in the CRM system, and meet departmental service levels • Proactively manage customer relationships • Promote insulin pump therapy benefits and provide continuous customer education • Collaborate with Product Support, Clinical Business, Customer Care, and Commercial teams

🎯 Requirements

• Bachelor’s degree, or equivalent • 2–5 years’ experience in a similar role • Professional, up-to-date credentials and/or certifications are mandatory, such as Certified Diabetes Educator (CDE), Registered Dietitian (RD), or Registered Nurse (RN) • Highly competent in virtual communication computer systems such as Zoom, Microsoft Teams, and WebEx • Experience training and/or managing pump patients strongly preferred • Certified Diabetes Educator (CDE) or similar local equivalent strongly preferred • Prior industry/commercial experience strongly preferred • Self-starter requiring minimal direction and able to respond rapidly to changing circumstances • Professional and polished presentation skills • Strong interpersonal communication skills, oral and written • High proficiency with computers • Ability to attend Insulet internal clinical or sales meetings may be required • Ability to handle some lifting when sending or receiving shipments, handling samples, supplies or literature, and transporting a laptop computer

🏖️ Benefits

• Full-time home-based/remote work • Flexible hours may be required to meet customer demand • Opportunity to attend Insulet internal clinical or sales meetings