AI Agent Engineer

🕒 April 7

⛰️ Colorado, Florida – Remote

⛰️ Colorado – Remote 🐊 Florida – Remote

💵 $150k - $160k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤖 Artificial Intelligence

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IntelePeer

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2003

🤖 Artificial Intelligence

📡 Telecommunications

🔌 API

💰 $140M Private Equity Round - IntelePeer on 2024-07

Artificial Intelligence • Telecommunications • API

IntelePeer is a provider of rapidly deployable communications solutions and a Conversational AI Platform that enhances customer communications and support. The company offers Agentic AI capabilities that integrate with existing infrastructure, and provides no-code templates, low-code options, co-creation services, and developer APIs to accelerate time-to-value for businesses. IntelePeer targets enterprise and B2B customers seeking programmable communications, AI-driven interactions, and easy integration into their systems.

📋 Description

• Build AI voice agent solutions within the IntelePeer SmartFlow platform — configuring conversational flows, NLU intent models, business rule logic, slot-filling patterns, and multi-turn dialogue structures from approved design specifications. • Translate workflow design documents produced by the Healthcare AI Workflow Solutions team into precise, testable agent configurations that faithfully implement the intended customer experience. • Identify and resolve ambiguities in design specifications before build begins — escalating design gaps to the Director and Workflow Solutions team rather than making undocumented interpretation calls independently. • Leverage AI-assisted development tools to accelerate build velocity, generate configuration drafts, and identify coverage gaps in conversational flows. • Build and maintain real-time integrations between AI agents and healthcare data systems — including EHR/PM platforms such as Dentrix, Dentrix Ascend, Epic, and athenahealth — enabling agents to retrieve and act on live patient and scheduling data. • Implement API integrations following IntelePeer's standards for authentication, error handling, retry logic, and data transformation — ensuring integrations are robust, well-documented, and maintainable. • Test integrations under realistic data conditions including edge cases, missing data states, API latency, and failure scenarios — validating that fallback behavior is safe and patient-appropriate. • Conduct thorough self-testing of all AI agent builds before advancing to formal QA — including functional testing of all defined flows, boundary condition testing, integration validation, and end-to-end scenario testing. • Collaborate with QA Engineers to support test case development, reproduce defects, and validate fixes — treating QA feedback as a quality partnership rather than a handoff. • Maintain accurate build documentation — including configuration change logs, integration specs, and known limitations — so QA and Customer Success always have a current picture of what was built and why. • Actively contribute to the team's testing frameworks and best practices, helping improve the efficiency and coverage of quality processes over time.

🎯 Requirements

• Bachelors in computer science or relevant industry • Prior experience in healthcare technology, with working knowledge of EHR/PM platforms and an understanding of HIPAA data handling requirements • Familiarity with IntelePeer SmartFlow, Genesys, Amazon Connect, Nuance, or similar CCaaS/CPaaS platforms • Hands-on experience with LLM-based agent development, including prompt engineering and retrieval-augmented generation (RAG) patterns in production contexts • Experience with voice-specific technical concepts including ASR/TTS configuration, telephony integration, DTMF handling, and latency-sensitive response tuning • Background contributing to team engineering standards — testing frameworks, build checklists, documentation templates, or reusable component libraries

🏖️ Benefits

• Unlimited Vacation for exempt employees • Paid Holidays • Competitive medical, dental & vision insurance for employees and their dependents • 401K Retirement Plan • Stock Options • Company-paid life insurance • Health & Flexible Savings Accounts • Cell phone, gym, and internet reimbursement • Paid Parental Leave • Tuition Reimbursement • Employee Assistance Program (EAP) • Free snacks (Denver, and or Fort Lauderdale) • Fun events (virtual and in-person)